Data Analyst

2 weeks ago

Belper, United Kingdom Talk Staff Full time

Are you an experienced data analyst looking for a new and exciting challenge?

Our reputable client based in North Derbyshire are looking to hire a Workflow Data Analyst to join their growing business.

**To be considered for the role, you’ll require the following essentials**:

- Previous experience in data analysis forecasting/workload management
- Knowleagable in the use of Salesforce, Vonage and Power BI
- Advanced user of MS Excel and PowerPoint
- Strong analytical skills - ability to understand trends and produce accurate forecasting
- Excellent time management skills with the ability to prioritise workload

**Within this position, you’ll be**:

- Providing accurate and critical analysis of workflow demands and customer trends
- Collating and analysing data
- Providing accurate reporting of planned and forecasted workflows
- Working with primary and forcasted data to deliver reports and calculations
- Liaising with the senior team to provide a forecast and delivery of pre-planned work
- Creating an effective forecast for delivery of volumes
- Providing data and insight into resource capabilities against demand
- Creating an effective schedule for pre-planned workload
- Tracking call flow, booking trends, preferences and responses by geographical area, work type and volume
- Creating accurate reporting, dashboards, and data sets to support the effective planning of maintenance and customer contact schedules
- Utilising Salesforce, Vonage, Excel, and Power BI reporting to identify opportunities and areas for business development

**Salary & Working Hours
Salary is £29,300 per annum plus bonus

Working hours are Monday - Friday 8:30am - 5pm

Outstanding pnsion plan, 25 days holidays plus Banks, free on site parking, annual bonus scheme, Private Healthcare plans and much more
- Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

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