Head of Operations

5 months ago


Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

Head of Operations Non-Emergency Patient Transport Services

The Head of Operations NEPTS is accountable for the day-to-day delivery of standards across a range of activities and operational measures for NEPTS. Through skilful leadership and management, the Head of Operations is responsible for delivering high quality services, which meet both national, local and contractual Key Performance Indicators (KPIs) through the effective and efficient management of defined resources.

The Head of Operations NEPTS will lead a team of Performance Delivery Managers as well as work closely with senior clinical and quality leads to support portfolio delivery in their areas. They will also be part of an on duty and on call command team and be expected to undertake the necessary training and continued professional development.

The post-holder is accountable to the Divisional Director for the delivery of the service by providing expert knowledge, skill and leadership. The role will work across 5 days and provide on call cover for out of hours as part of a command structure, to ensure consistent delivery of services across the 7 days and 24hr period.


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