Aviation Customer Operations Supervisor

2 weeks ago


Battersea, United Kingdom The London Heliport Full time

**Job Title**: Customer Operations Supervisor

**Department**:Operations

**Reports to**: Heliport Manager

**Location**: The London Heliport

**Working Hours**:40 Hours per week, mixture of early/late/day and weekend shifts.

**Main Purposes of Position**

To lead the London Heliport Customer Operations team in providing a comprehensive, safe service to customers, aircrew, visitors, and passengers using The London Heliport.

**Responsibilities**
- Manage the Operations Coordination team and provision of front of house services to all callers, visitors and users of the heliport.
- Carry out all duties of an Operations Coordinator including shift work and weekend working.
- Oversee and conduct initial and ongoing training of operations staff.
- Manage Operations staff rostering including authorisation of annual leave to optimise available staffing in accordance with operational requirements.
- Ensure landing slot requests are processed and planned in accordance with heliport operating instructions, liaising with internal air traffic and handling/ fire-fighting functions and ensure the safe and smooth running of the flying programme.
- Provide a high standards of customer service and care.
- Maintaining a good working relationship with operators and users of The Heliport.
- Ensure safety and security of passengers, aircrew and visitors in landside areas and during hand-over to and from airside at all times.
- Compile and provide reports to internal departments and external stakeholders and authorities.
- Manage stocks and supplies to service the department including customer lounges.
- Maintain presentation of all public landside facilities
- Manage purchasing of supplies and consumables for all departments.
- Act as part of the emergency incident team (including first aid) under Heliport emergency orders.
- Act as a member of the London Heliport safety management and emergency planning committees.
- Liaise with the Civil Aviation Authority, emergency services, local and national security, border and public protection agencies and any other interested external statutory bodies.
- Perform all duties as trained in accordance with Safety Management Systems, Company Health, Safety & Environment Policy, other company policies and procedures and The Heliport Manual, observing external regulatory authorities as appropriate.
- To undertake any other reasonable duties and responsibilities as delegated or directed.

**Salary**: £36,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Ability to Commute:

- Battersea, SW11 3BE (required)

Ability to Relocate:

- Battersea, SW11 3BE: Relocate before starting work (required)

Work Location: In person


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