Admissions Host

2 weeks ago


London, United Kingdom Merlin Entertainments Group Full time

**Admissions Host**

Riverside Building; County Hall, Westminster Bridge Rd
London, GREATER LONDON, SE1 7PB
United Kingdom

The London Dungeon and Shrek’s Adventure London are currently recruiting for **Admissions Hosts** to join our outgoing, self-motivated, sales and customer service focused team.

Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off (just a little different ‘ey).

**About the role**

Operating from the busy heart of London’s South Bank you will be advertising our exciting attractions to potential visitors who pass by our front steps. You will certainly need to be vocal about our offers

You will have the opportunity to tailor a guests’ perfect visit to Merlin’s London tourist attractions, ensuring they have a memorable and rewarding experience. Not only this but you will be batching groups of excited guests into our shows, looking after queue lines, and ensuring the flow into the attractions runs as smoothly as possible.

You will be the face of the attractions and our guests first point of contact so you will have the opportunity to interact, entertain and create magic memories, all whilst providing the very best customer service.

These roles are seasonal, offering a minimum of 10 hours per week with the contract coming to an end in September 2023. Our attractions are open daily and so flexibility will be needed as you’ll be working your fair share of weekends, bank holidays and peak seasons.

**About you**

You’ll have the confidence to engage and interact with thousands of visitors and passers-by each day, giving world class customer service and up selling our offers. You’ll be used to working in a high-pressure environment, preferably from within the entertainments industry, but wherever your previous experience lies full training will be given.

You’ll understand the importance of exceeding KPIs and targets, and driving revenue through utilising excellent sales skills, as well as making sure that you are working within health, safety, and standard operating procedures at all times.

We are a very close-knit team here and so we need team players that are happy to help others as well as working independently.

Ultimately, we’re looking for someone who is willing to go above and beyond to help deliver unforgettable experiences that our iconic attractions deserve.

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.


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