Care Coordinator

3 weeks ago

Dunfermline, United Kingdom Home Instead Full time

**Company Description**
Our office in Dalgety Bay, Fife was established in 2021 based on our mission to brighten the lives of older people living in the local community by giving them a sense of purpose, wellbeing & worth. This vital role will ensure our clients receive the best quality care, our care assistants are well supported, and our business will continue to grow and prosper.

Salary

£22,000 - £24,000 a year

Job type

Full-time -Permanent

To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate the scheduling of services to ensure the Care Team can deliver outstanding care to meet the needs of our clients.

**The Role**
- Responsible for key areas of office administration, adapting as required to the needs of the business.
- Supporting service delivery by ensuring schedules are built efficiently around our clients and care assistants and by managing short-notice schedule changes effectively.
- Adding and maintaining all client and care assistant information on the electronic scheduling system.
- Maintaining effective data storage systems ensuring that all databases and records are kept up-to-date.
- Liaising with care assistants to ensure staffing levels are sufficient for resourcing new and existing care packages.
- Coordinating holidays and periods of leave for the Care Team.
- Supporting recruitment activities and pre-employment check processes where appropriate.
- Coordinating Care Assistant communications such as newsletters, policy updates and Care Assistant of the month etc.
- Supporting the quality assurance and service review functions of the business.
- Controlling office supplies, including PPE, in accordance with office needs.
- Participating in the out-of-hours duty function.
- Providing emergency care cover as and when required.
- Carrying out any other duties deemed necessary for the successful operation of the business.
- Ensuring compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

**Essential Criteria**
- Good working knowledge of IT systems with experience of Microsoft Office.
- Willingness to learn and adopt new technologies where appropriate.
- A practical, methodical, and holistic approach to problem solving.
- Excellent organisation and planning skills with the ability to prioritise work tasks.
- Keen eye for detail and the ability to work accurately to deadlines.
- Self-motivated and able to work flexibly.
- Able to work well as part of our team, providing support to colleagues and Care Assistants.
- Excellent written and verbal communication skills.
- Passionate about being part of a team delivering outstanding care to clients.
- Warm, friendly and professional approach.
- Willingness to develop a career in health and social care.

**Qualifications**
- Excellent computer literacy skills.
- Experience of working in a similar role would be desirable.
- An SVQ Level 3 in Social Services and Healthcare at SCQF Level 7 would be desirable, or a willingness to work towards the qualification.
- Travel between the office and our client's homes may be required at certain times; therefore, a valid UK driver's licence and access to a vehicle would be preferable.

**Additional Information

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