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Receptionist - Team Leader (Sps3164)

2 months ago

Uxbridge, United Kingdom SPS UK&I Ltd Full time

**Job Purpose**:
**Duties and Responsibilities**:

- Greeting & addressing all clients/guests in a professional and pleasant manner ensuring every first impression is first class.
- Managing the visitor sign in process, issuing relevant security passes & advising on any specific H&S requirements.
- Answering all calls in an efficient manner, transferring calls as appropriate, assisting with any enquiries whilst ensuring the level of service on the telephone is exceptional.
- Daily management of the reception area within set client standards, proactively looking & recommending ways to consistently raise the service standards through both the physical appearance & the service processes.
- Proactively deal with enquiries from the client, both face to face and on the telephone.
- Manage & arrange all meeting room booking requirements using the Meeting Management database to record all additional service requirements i.e. catering and audiovisual needs.
- Maintain the Meeting Management system, effectively communicating all meeting room confirmation details back to the booking client.
- Assisting in the coordination & preparation of meeting rooms, with an eye for detail checking rooms are at the required standard.
- Actively demonstrate a good knowledge of the client’s services to assist in the seamless delivery of the customer’s experience.
- Build & maintain a current, working knowledge of all policies, procedures, systems & developments, as well as general information, in order to be able to provide clients & visitors with information as required.
- Ensure prompt resolution of any customer complaints, escalating to the line manager as required.
- Proactively communicate any operational matters of concern & potential issues with your line manager, ensuring resolution at an early stage.
- Any other duties as required by your line manager.
- Hours - Monday to Friday 07:30 - 16:30

**Person specification**:
**Qualifications**
- N/A

**Skills/Competencies**
- The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
- Immaculate presentation at all times with impeccable attention to detail.
- Confident in both written and verbal forms of communication.
- Working accurately, under pressure, to tight deadlines with the ability to remain calm.

**Knowledge**
- First class customer service & complaint handling.

**Previous experience**
- Experience in a front of house operation i.e. a Corporate or Hotel environment.

**Experience required**
- Dealing with enquiries from the client, both face to face and on the telephone.

**Personal qualities**
- A strong team player with the ability to multi-task and prioritise workload.

**N.B**. All roles will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.

SPS UK&I ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law. Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion and compensation.

**Job Types**: Full-time, Permanent

**Salary**: £30,250.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Uxbridge: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

- Are you customer focused and go the extra mile?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 12/04/2024
Reference ID: SPS3164A

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