Internal Only

4 weeks ago


Yate, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
***

The One Stop Shop (OSS) service supports the Councils more vulnerable customers, who often have complex needs and require more in depth assistance.

You will work with the OSS Manager in delivering the support needed, ensuring that day to day operations run smoothly and our team of Customer Care Officers receive clear direction and guidance.

**This post is restricted to permanentand temporary employees of South Gloucestershire Council only.**

**What you will be doing**
- You will provide support to staff ensuring that team members receive development opportunities and individuals are coached and developed to reach their full potential
- You may from time to time lead short term pieces of work that contribute to larger projects.
- You will provide advice to colleagues and customers concerning the specialist area ensuring that advice is clear, accurate and up to date.
- You will help customers to access the service/services including directing them to other service providers.
- You will be required to use your thorough understanding of processes and procedures to act as an escalation point ensuring that relevant problems and issues are resolved and matters requiring further investigation are highlighted and prioritised.

**What we need from you**:
***
- You will be educated to NVQ Level 3 in Customer Service with excellent customer service and communication skills
- You will show a proven ability to monitor performance and take corrective action, providing coaching, with a focus on results and continuous service improvement
- You will have experience of coaching and developing staff in the promotion of excellent customer service
- You will have recent experience of overseeing staff resources and training, planning and matching availability to competing service demands.
- You will have a good level of general IT skills and the ability to use or be trained in the use of a variety of systems and software packages
- You will have recent experience of overseeing staff resources and training, planning and matching availability to competing service demands.

**How a career at South Gloucestershire Council is different**:
***
- We know our team work best when they have balance in their lives and we offer genuine
- **flexibility **to help them achieve that
- **work/life balance**.- We invest in the careers of our people and we are recognised for the quality, breadth and depth of our
- ** training and development **offer, which helps our people make the greatest long-term difference in their work.- What’s special here is the strength of the
- **team ethos,** the support and the training.- We are
- **committed to safeguarding** and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.- We recognise that ourOur teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of
- We're working with the most vulnerable in our community to help them achieve what they want in life
- We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re making a difference, be part of it**

Face to face interviews to be held on 21st February 2023 at Badminton Road, Yate.

Please note this is a limited term contract until March 2024**This post is restricted to permanentand temporary employees of South Gloucestershire Council only**

**Salary From**:

- £28,371

**Salary To**:

- £31,099

**Hours per week**:

- 37

**Vacancy type**:

- LTC

**Location**:

- Yate

**Team**:

- Customer Service - one stop shop

**Advertising End Date**:

- 12 Feb 2023


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