Administrator

2 weeks ago


East Sussex, United Kingdom First Recruitment Group Full time

**Role**:
**Field Service Administrator**
- ** Salary: £23,000 to £27,000**:

- **Monday - Friday 37 hours per week**:

- ** Full training provided**:

- ** Shares incentive scheme**:

- ** Office based: East Sussex**

A fantastic opportunity has arisen for an Administrator to join an established and forward thinking organisation. The company is known for continuously developing new high tech equipment to fit the market and customer requirements.

The purpose of the Field Service Administrator is to work closely with the customers and Field Service Engineers in order to meet the needs of the business and provide the best possible customer service experience. You will also:

- Be the first point of contact, assisting with customers inquiries and understanding their needs;
- Manage Engineer’s diaries, booking in and scheduling any installation or maintenance work;
- Coordinate with both customers and Engineers for any issues or planned visits;
- Assist with any billing issues or customer dissatisfaction and ensure it is all resolved in a professional and timely manner;
- Support Engineers by shipping parts ahead of time and making any travel arrangements;
- Attend regular meetings, assist with general reports, KPIs, and any feedback.
- 2 years of experience working as an Administrator, Technical Coordinator, Field Service Administrator, Customer Service, Technical Support, Dispatcher, or similar
- 5 GCSEs including Maths and English or equivalent
- Proficient in Microsoft Office packages
- Fantastic communication both written and verbal and good telephone manner
- Ability to make decisions, problem solve and collaborate with various departments
- Experience using SAP (desirable)
- Experience coordinating with Field Service Engineers (desirable)

To be commutable to the office, you will live in or near one of the following locations: Lewes, Eastbourne, Brighton, Bexhill, Battle, Uckfield, Hailsham, Laughton, Ringmer, Halland, Polegate, Seaford, Peacehaven, Burgess Hill, or Heathfield.

**Company Information**

Required skills; Technical Administrator; Field Service Administrator; Technical Coordinator; Admin; SAP; Engineer; Field Service Engineer; Scheduling; Dispatcher; Customer Service; Support.


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