Administration Assistant

2 weeks ago


Accrington, United Kingdom East Lancashire Hospitals NHS Trust Full time

To provide a high quality general administration and reception service to the Integrated Diabetes Teams to ensure the smooth running of the service for colleagues, patients and service users.

Undertake general clerical duties such as photocopying, filing, typing of letters, documents, minutes and reports, patient registration onto database.

Receive and manage incoming referrals.

Use Microsoft Outlook to manage work related communication.

Use good customer service skills in your interactions with the public, professionals and other agencies.

Liaise with internal/external departments.

Use hospital software packages to add/retrieve/amend patient information.

Maintain strict confidentiality at all times.

Maintain a professional and courteous attitude at all times.

Collate, record and forward statistical information.

Assist with gathering/collation of information as and when required.

Use of internet for basic research.

Provide cover/flexibility across all localities based within East Lancashire as directed by the Administration Manager.

Assist with the day to day smooth running of the department.

Monitor stock levels and procure items for the department and patients as and when required.

Arrange appointments and manage diaries.

Organise and be responsible for producing minutes of team and service wide meetings as required, booking venues and producing agendas.

Develop, implement and continuously improve office systems and processes.

Manage statistical information with regard to referrals, discharges and waiting lists and produce monthly statistics within own team and the wider service.

Produce high quality and accurate work for service managers as and when requested.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

INTEGRATED DIABETES SERVICE

Administration Assistant

Band 3

Accrington PALS Primary Care Health Centre

22.5 hours

We are looking for an enthusiastic and dedicated individual to join our Integrated Diabetes Service. Predominantly based at Accrington PALS Primary Health Care Centre, however, cover at other ELHT sites may be necessary to support service need. Therefore a car driver with full licence and access to a vehicle is essential. Your role will be to provide high quality clerical support to the Integrated Diabetes Service to ensure the smooth running of the service for both patients and colleagues alike.

This is a fundamental role within our Service and in order to fulfil this role you must be a team player, be able to understand and comply with detailed and complex procedures/instructions and possess accurate communication skills, both verbal and written.

You should have adequate proven experience in general office and reception duties and must possess excellent and accurate keyboard skills, be able to demonstrate a level of skill to RSA III typing or equivalent. Knowledge of Microsoft Office packages including Word, Excel, Outlook and PowerPoint is essential.

In return, we offer a structured training programme, dedicated supervision and support, together with a comprehensive appraisal system to encourage your personal development.

For further information and to arrange an informal visit, contact:
Tracey Ellis

Integrated Diabetes Administration Manager

**Telephone**: Mobile (07943 580068)

(01254) 736464 (Accrington)

(01254) 734698 (Blackburn)



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