Renal Outpatient Receptionist

**Job overview**:
**Working within the Renal Department you will provide comprehensive administration and reception support to all Renal Units, Outpatient Clinics, and Inpatient Wards.**

You must possess an RSA 2 clerical qualification or equivalent experience; experience of working in a hospital would be desirable. You must possess good communication skills; have the ability to effectively work as part of a team as well as on your own initiative, proven organisational skills and a strong commitment to personal and professional development.

Working pattern will be on rota basis, reception cover is required Monday - Saturday 7:00am-6.30pm. There will a requirement on a Rota system for a flexible working approach to provide when required reception cover at other Renal sites.

**Main duties of the job**:
The Outpatient Clinic Admin Clerk/Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on the Patient Administration System (PAS).

The Outpatient Clinic Admin Clerk/Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department, this role may develop into the booking of future appointments into other clinical disciplines (i.e. diagnostic). This may also involve some telephone booking of appointments and the scheduling of forthcoming appointments, from other sources of patient enquires, whilst providing a confidential, efficient patient-friendly and outside agency contact service. Integral to the role with be the maintaining of the clinic administration functions on PAS ensuring that they are ‘cashed up’ in a timely and accurate manner at the end of each clinic session.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- RSA2 clerical or equivalent relevant Experience

**Desirable criteria**:

- NVQ qualification

**Experience**:
**Essential criteria**:

- Reception / admin experience

**Desirable criteria**:

- NHS experience
- Patient administration background

**Knowledge**:
**Desirable criteria**:

- Knowledge of Patient Centre
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.**

**Employer certification / accreditation badges**:
**Applicant requirements**: