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Estates and Adaptations Coordinator

4 months ago

Peterborough, United Kingdom ACCENT housing Full time

**Who are Accent?**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

***About the Role and Person**
- 35 hours per week
- Permanent

**As an Estates and Adaptations Coordinator, a typical day might include**:

- To liaise with occupational therapists to ensure residents’ needs are understood and appropriate works are ordered.
- Ensure post inspections are carried out to ensure works are completed to a high standard.
- Set up and attend regular contractor meetings to manage contractor performance. Taking minutes where required.
- Assisting with customer enquiries and complaints relating to estate services and aids and adaptations within agreed timescales. Working with all stakeholders to ensure efficient and effective delivery of estate services and aids and adaptations to Accent customers.
- Seek feedback from customers to ensure we continuously improve the service.
- Monitor budget to ensure control and spend is within budget. Assisting in production of future years’ budgets taking into account trends and ensure accuracy.

For detailed JD please click here.

**Location**

**Salary**

The spot salary for this post is £26,883 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

**You’ll also receive**:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.