Call Centre Agent

1 month ago


Birkenhead, United Kingdom N A Raven Limited Full time

**About us**

N A Raven Limited is a small business in Birkenhead. We are professional and agile.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Work-from-home days
- Food provided
- On-the-job training

**Responsibilities**:

- Handle customer inquiries and complaints in a professional manner.
- Maintain customer records and update customer information as needed.
- Provide accurate, valid, and complete information to customers.
- Follow communication procedures, guidelines, and policies.
- Keep records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate department.

**Job Types**: Full-time, Permanent

**Salary**: £12.00-£14.00 per hour

**Benefits**:

- Flexitime

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- customer service: 2 years (preferred)
- sales: 2 years (preferred)

Work authorisation:

- United Kingdom (preferred)

Ability to Commute:

- Birkenhead (preferred)

Ability to Relocate:

- Birkenhead: Relocate before starting work (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person


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