Call Centre Representative

7 months ago

Birkenhead, United Kingdom Jacobs Enforcement Full time

**IMMEDIATE STARTS AVAILABLE**

**On top of our basic annual salary of £23,088 our current top collectors are taking home on average £580 per month IN BONUS ALONE**

**Are you tired of working in an environment where no matter how hard you work it never gets noticed?**

**Are you looking for a role that will challenge you and offer you a stable environment with genuine career prospects?**

**Are you confident, reliable and eager to succeed?**

As a Jacobs Call Centre Rep you will be joining a competitive, lively, fun & target driven team. We have no doubt we can offer a refreshing change of pace and environment from many other Contact Centres you may have experienced previously.

Your role will be to speak to members of the public over the phone from a mixture of both inbound and outbound calls in order to effectively negotiate with them to pay their debt either by taking payment in full or by setting a suitable arrangement.

At Jacobs we pride ourselves on our innovative ongoing training that ensures anyone who joins our team will have the best possible chance at being successful not only in their initial role but in any future roles that you find yourself interested in.

As a forwarding thinking and fast growing company we put staff development at the forefront, meaning hard work and dedication never go unnoticed. With real progression opportunities available for those individuals that are willing to strive for it, this is an opportunity not to be missed, succession roles achieve OTE of £60,000+

**About Us**

Jacobs have been established since 1959 and are now the largest independently owned enforcement agency in the country working extensively with over 190 Local Authorities throughout England and Wales and are the primary contractor in Wales for HMCTS.

Our successful Collections Team is expanding and we’re looking people who are confident and resilient, and who have a hardworking, proactive and motivated work ethic. Are you our next Top Collector, our next Specialist or our next Manager?

**Essential Skills**
- Excellent communication skills
- Assertive and confident
- Willingness to succeed
- Ability to work well under pressure
- Ability to handle and diffuse challenging situations

**Desirable Experience**
- Experience of working in a Call Centre or sales role
- Experience of working to targets
- Experience of negotiating finances

**Salary & Benefits**
- £23,088 per annum basic salary with potential to earn £30,000+ OTE with bonuses
- Monthly uncapped performance-related bonuses with potential OTE £30,000+
- 37 hours per week - 2 set shifts on a weekly rotation - never be left wondering what your next rota is again
- 08:00 - 16:30 or 11:30 - 20:00
- 1 in 2 contractual weekend shifts paid as overtime - either a Sat morning, a Sat afternoon or a Sun morning - boosting your basic salary to £24,648.00
- Average Bonus/Overtime payments paid whilst on annual leave (up to 20 days pa)
- A generous holiday allowance inc. enhanced holiday entitlement for length of service
- Never work a bank holiday
- Company Pension
- Casual Dress
- Early Finish on Fridays
- On-site Parking
- Referral Scheme
- Corporate Eye Care Scheme
- Christmas Shutdown without using annual leave

Jacobs offer an extensive training programme to new recruits as well as ongoing support and development.

**Our Culture**

Everything we do is shaped by our Core Values: Fairness, Advancement, Collaboration and Excellence. These values form the foundations of our relationships with debtors and clients, but they also shape how we measure and reward the performance of our employees.

**Job Types**: Full-time, Permanent

Pay: £23,088.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: In person

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