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Cluster Revenue

5 months ago

London, United Kingdom Thistle Full time

Advert Reference: 3535180

**Cluster Revenue & Groups Executive**:
**Contract Type** - Permanent
- 39 hours per week**Employment Type** - Full TimeOur Support Office a modern office located close to Old Street and Barbican in central London. This friendly open plan office houses several of the key support functions including Sales, Human Resources, Marketing and Central Revenue. Conveniently located with great transport links the office is the London base for the back office functions of Guoman and Thistle.

**The Role**:
As Revenue & Groups Executive you will be responsible for managing group bookings for prospective clients and will act as the main point of contact for co-ordinating their events and stays. This is a customer facing role, so you will need to have excellent interpersonal skills and have a real drive to always deliver the best possible service. Our Revenue & Groups teams are all about exceeding the customer's expectations and giving attention to the smallest details. There will be an elevated level of telephone communication and an administrative element to the role as well, so you will need to be able to demonstrate excellent organisation skills and strong commercial awareness

**What we look for**:

- Highly Guest Focussed with a passion for great service and a drive for guest satisfaction
- Comfortable in a front line role facing the public
- Empathetic and able to build relationships
- Multi-skilled with an understanding of both M&E and Group business
- An open personality who is relaxed and natural in their interactions
- Able to create a positive first impression and be an ambassador for the brand and Clermont Hotel Group
- Can demonstrate commercial awareness within the context of their role

**What's in it for you?**:

- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Generous recommend a friend scheme
- Apprenticeship (from Level 2 to Level 5)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more