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Housing Voids

1 month ago

Sutton, United Kingdom Mainstream Fleet Services Full time

Housing Voids & Allocations Team Leader

Sutton Gate

Mon To Fri 9 am to 5 pm 36 hours per week

£19.37 per hour PLUS HOLIDAY PAY

TO START ASAP

**Job Details**:

- Lead the operational delivery and co-ordination of the Voids and Allocations across the in-house repairs team, People and Place and in partnership with Encompass
- Management of void repairs delivery from subcontractors
- Uphold SHPs Values, Behaviours and Leadership expectations at all times
- Oversee and monitor that properties are allocated and let efficiently, to the organisations voids and lettings standard.
- Liaise with the in-house repairs service and subcontractors to ensure that timescales for completing routine and major voids works are strictly adhered to and actively challenge poor performance.
- Completion of KPI’s, ensuring full reconciliation and validation is completed with effective holistic commentary developed.
- Ensure CORE returns are uploaded in a timely manner and fully reconciled to lettings completed. - To identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting.

**Key Outcomes**:

- Improved resident satisfaction for new tenants
- Meet KPI target for voids
- To identify and ensure implementation of measures and initiatives that would improve the void property turnaround times, including trend analysis and forecasting.
- Deliver mobility within the housing stock to ensure mutual exchanges and under-occupation moves are maximised
- Supporting regeneration decant moves
- Promote successful contract partnering and performance management of subcontractors
- Implementation of pre-tenancy passport for all SHP new tenants
- Identify synergies across existing SHP service, to align processes/skills for delivering value for money.
- To produce meaningful reports
- To undertake quality, financial and management monitoring

**Essential Experience**:

- Extensive track record of managing the multiple functions of the voids, allocations and lettings process for a social housing provider.
- Proven record of managing a high-performing team in voids, allocations and lettings.
- Comprehensive understanding of working within a choice-based lettings environment.
- Budget management experience with forecasting competency.
- Excellent communication skills with the ability to influence at all levels and have challenging conversations.
- Ability to prioritise, make decisions and provide clear leadership for staff.
- Strong influencing and negotiating skills with decision-makers, both within and outside the organisation.
- Experience in motivating, coaching and developing staff within dispersed teams.
- Good understanding of housing and landlord regulatory and compliance requirements

**Desirable**:

- Lead and managed a team that has delivered a top-quartile performance in voids and lettings processes.
- Ability to work confidently with IT software packages, eg Google, Microsoft Word, Excel etc and bespoke Housing Management systems such as Northgate and a choice-based letting system.

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