Technical Service Delivery Manager

2 weeks ago

St Albans, United Kingdom ITECCO Full time

**Position**: Technical Service Delivery Manager
**Location**: St Albans
**Salary**: £50,000 - £60,000
I am excited to announce that my client is seeking a highly motivated and Technical Service Delivery Manager to lead their rapidly growing Operations Department. As the Technical Service Delivery Manager, you will oversee the Professional Services Team, whichis responsible for delivering large projects, security deployment and support, and technical escalation to the rest of the Operations team.
As a Technical Service Delivery Manager, you will work closely with a diverse group of clients to ensure the delivery of high-quality, efficient services across all areas. You will manage a team of highly skilled Technical Engineers and a Project Coordinatorto ensure that our clients receive the best possible service.
**Technical Skills**:

- Strong management and leadership skills
- Moderate-scale project management
- Interpersonal and communication skills
- Organizational and detail-oriented
- IT MSP experience in the last 5 years
- Azure experience, including AD and VMs
- Advanced support and deployment of Microsoft 365, including SharePoint/OneDrive and Teams
- Networking knowledge, including DHCP/DNS, VLANs, VPNs, and routing/switching
- Windows Server management and troubleshooting, including RDS, AD, and AD Sync
- Virtualization technology understanding, such as VMware and Hyper-V
- Backup and recovery understanding
- Cloud technology experience
- Security, compliance, and governance understanding.
- Full UK driving license and own vehicle
**Benefits include**:

- 20 days Holiday + BH
- Company reward scheme for extra days off
- Generous Pension scheme
- Paid for certifications - Allocated training time
- Flexible Working - Sensible Work life balance
- Fun and Vibrant working environment
- Quarterly Social Events
**This role would be suitable for**:
IT Manager | IT Team Lead | Senior Infrastructure Engineer | Senior IT Technician | 3rd line Engineer | Senior IT support Engineer | Service Delivery Manager | IT Consultant
**This role is commutable from places such as**:
Hemel Hempstead | St Albans | Watford | Luton | Hatfield | Northwest London

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