Front of House Co-ordinator Prestigious Harley St

4 weeks ago

London, United Kingdom London Aesthetic Medicine Clinic Full time

An opportunity has arisen to join our team as Front of House Co-ordinator. Are you interested in working with an award wining Harley Street based aesthetic clinic, supporting a leading global industry Doctor providing 5 star reception, administrative and patient support services for the Clinic

Job Purpose:

- To receive, assist and direct patients in assessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Working with the database to create a loyal and growing customer base and ensure patient retention
- To provide general assistance to the practice team and to project a positive and professional image to patients and other visitors, either in person or via the telephone, ensuring the luxury positioning of the Clinic environment.
- Critical brand ambassador to maintain LAM to the highest professional standards and of a premium / luxury brand.
- To be instrumental in increasing revenue and working with the clinic team to develop the clinic and grow the business.
- To provide general assistance to the practice team and to project a positive and professional image to patients and other visitors, either in person or via the telephone, ensuring the luxury positioning of the Clinic environment.
- To chaperone the Medical team as required as additional team support in the absence of the Patient Coordinator

Job Duties:

- **Patient Management**_
- Greeting visitors to the Clinic warmly and guiding through any initial protocols; representing the business with a positive attitude and professional appearance
- Signing clients in and providing the correct paperwork/use of electronic tablet to fill in and answering questions about the client consent/clinic forms if asked
- Answering questions about products or services offered at the business and knowledge of brands and services provided at the Clinic (training provided)
- Taking / directing calls and scheduling appointments and meeting times including answering questions about office hours and practitioner rotas
- Working closely with the Patient Coordinator to ensure Clients receive the best customer service and provide customer support.
- Taking payments and recording accurately using the CRM system
- To be instrumental in increasing skin care sales and advising clients with the purchasing of skincare products
- Supporting patient rebooking and follow ups as appropriate
- **Clinic Administration**_
- Organising and maintaining the reception area, administrative office, and the practice, including appropriate cleaning after each client in line with Covid19 protocols.
- Arranging catering for meetings and daily office use
- Completing administrative tasks like filing and delivering and accepting mail
- To proactively use the CRM system to increase bookings, maintain treatment bookings, rebook lost patients and cross sell additional services to. Keeping basic office supplies stocked and accessible to visitors and ordering supplies for the rest of the office
- Maintaining good relationship with the building’s porter, other tenants and the landlords’ representatives.
- Completing end of day reconciliation
- **Marketing & Social Media (if relevant)**_
- Engaging in Clinic PR activities and marketing to the extent possible
- This may include supporting with content creation (photography, videos, Instagram Lives/Reels, etc), social media account management (posting and managing follower engagement)

Skills, Behaviours & Qualifications:

- Cultural fit - a team player required - friendly, calm, and the highest professional standards for a luxury business serving a premium clientele with strong communication skills
- Customer support experience is preferable, particularly in a luxury setting
- Desire and ability to develop and progress - attentive, helpful, with a problem-solving attitude and resilience in patient facing environment.
- Well organised - filing, sorting, task management, multi-tasking ability
- Aesthetic Medical knowledge optional (not mandatory) - product and service knowledge, clinic diary management, skincare and/or beauty sales

Specifics:

- Full time (40 hours per week, 5 days a week rota based with 30 mins lunch each day,) Flexibility required with rota, length of days may vary.
- Location: 4 Harley Street, London. W1G 9PB
- Reports to Clinic Manager
- Product and industry specific training will be provided as necessary
- Compensation: Salary DOE from £25,000 per annum; bonus - potential for 10% of annual salary payable quarterly based on clinic and personal targets, commission 5% on retail sales

**Salary**: From £25,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have experience in a luxury setting?
- Do you have any experience of using a CRM?

**Experience**:

- Reception: 2 years (required)

Work Location: One location

Reference ID: Front of House Co-ordinator LAM

  • Front of House Reception Administrator

    59 minutes ago

    London, United Kingdom Hospital of St John & St Elizabeth Full time

    **Ref** 18578 **Division/Department** OPD, AHP & Patient Services | OPD Reception (0510) **Location** Onsite - Hospital/Hospice **Employment type** Full-time **Salary** £25,104 **DBS required** Standard **Hours** 37.5 **Closing date** 09/12/2023 **Description** We are looking for a Reception Administrator to work within the Front of House...

  • Front of House Administrator

    3 days ago

    London, United Kingdom The Hospital of St John and St Elizabeth Full time

    We are looking for a Reception Administrator to work within the Front of House team who is professional, well-organised and can provide high quality administrative support. As part of the front of house team, you will be the first contact and be committed to ensuring all patients, staff and visitors continually receive a friendly welcome as well as...

  • Front of House Administrator

    5 days ago

    London, United Kingdom The Hospital of St John and St Elizabeth Full time

    We are looking for a Reception Administrator to work within the Front of House team who is professional, well-organised and can provide high quality administrative support. As part of the front of house team, you will be the first contact and be committed to ensuring all patients, staff and visitors continually receive a friendly welcome as well as...

  • Front of House

    5 days ago

    London, United Kingdom Huckle the Barber Full time

    Shop Co-Ordinator - Huckle The Barber, Lambs Conduit Street, London Huckle The Barber offers a unique, relaxed and creative working environment where individuality and ideas are always welcome. The small team at Huckle The Barber work hard and love what they do, and we are looking for more like minded bright sparks to join the team. As the Shop...

  • Treatment Co-Ordinator

    6 days ago

    London, United Kingdom Dental Recruit Network Full time €35,000

    Treatment Co-ordinator (TCO) required in London Harley Street, Full time paying up to £35K per annum Private Dental Practice specialising in General, Cosmetic, Specialists Job Setting My client requires a Treatment Co-ordinator to work within their high end and modern dental practice in Harley Street, they need someone hard working, driven and very...

  • Aesthetic Clinic: Front of House

    5 days ago

    London, United Kingdom Aatma Aesthetics Full time

    **Front of House Receptionist| London SE10** **Available shifts (rolling rota)**: - **Thursday, Friday, Saturday Sunday (10 hours per day)**_ - **Clinic hours 10:00 - 20:00**_ We are an established Harley Street aesthetic clinic, and will be opening a second clinic close to North Greenwich tube station in a busy location. We are looking for a highly...

  • Front of House Administrator

    3 weeks ago

    Central London, United Kingdom Anderson Hoare Limited Full time

    A long-term temp position with prestigious investment managers based in St James’s. This role is a 12-month temp cover for their reception/front-of-house administrator.The role would be closely working within a team of other front-of-house administrators making sure reception runs smoothly and taking care of the wider office facilities in a very high-end...

  • Heritage Resilience Co-ordinator

    3 days ago

    London, United Kingdom House of Commons Full time

    **Details**: **Reference number**: - 269276**Salary**: - £39,000 - £45,690**Job grade**: - Other- B1**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - City of Westminster, London (region), SW1A...

  • Housing Co-ordinator

    1 month ago

    North London, United Kingdom Colbern Limited Full time

    546638-5978-2439 NCD Housing Co-Ordinator Enfield Contract £22.55 per hour Our client is looking for an experienced Housing Co-Ordinator Recruiting a housing coordinator to undertake home visits as part of the borough’s homeless prevention initiative. The housing coordinator will attend service user’s addresses to provide mediation to hosts ejecting...

  • Housing Co-ordinator

    1 month ago

    London, United Kingdom Colbern Limited Full time

    585832-7662-23152 16.6 Housing Co-Ordinator Walthamstow, Waltham Forest, London Contract £16.29 per hour Our client is looking for an experienced Housing Co-Ordinator. A committed and energetic team player to join our Place team as an interim Housing Coordinator. Housing Coordinators support in the day-to-day business of a busy and lively housing...

  • Concierge/front of House Receptionist

    1 month ago

    London, United Kingdom St James Facilities Services Ltd Full time

    We are currently looking for a Concierge/Front of House Receptionist with a five-star luxury front of house service experience. The role will be working with a team looking after the front of house services of this beautiful large luxury estate boasting high end apartments and modern commercial spaces in one of the most sought-after addresses in London. The...

  • Housing Solutions Co-ordinator

    1 month ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Housing Solutions Co-Ordinator** **Westminster** **£21-£23 P/H (Umbrella)** **Office and home based (flexible based on the day to day needs of the business).** We are currently looking for a Housing Solutions Co-ordinator you will be supporting service improvement across Housing Solutions Service through a range of clerical duties including complaints,...

  • Front of House Graduate

    6 days ago

    London, United Kingdom Front Office Full time

    Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume! Elevate your career by joining our independently owned hotels as a **Front of House Graduate, **and you will start your progression towards becoming a valuable...

  • Housing Repairs Co-ordinators

    2 weeks ago

    North London, United Kingdom Service Care Solutions Full time

    Job Title: : Housing Repairs Co-ordinators Locations: London N7 (Office based 5 days a week) Contract Type: Temp ongoing Work Pattern: 35 hours per week Start Date: Asap To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of...

  • Personal Co-ordinator

    3 days ago

    City of London, United Kingdom Webrecruit Full time

    **Personal Co-ordinator - St. Paul’s** St. Paul’s, London With the expansion of our client’s team they are currently looking to recruit a full-time Healthcare Assistant / Personal Co-ordinator based in the St. Paul’s clinic. The successful applicant will join a multi-disciplinary team and play an active role in providingan exceptional service to...

  • Administrator and Projects Co-ordinator at St Mary

    1 month ago

    London, United Kingdom London Diocesan Fund Full time

    **Closing Date**: - 12/03/2024**Contact**: - Tamsin Merchant - 02079162710 - St Mary Hornsey Rise, Ashley Road, London, N19 3AD**More information**: St Marys is looking for an Administrator and Projects Co-ordinator Come and work in this wonderful community church, helping with the day today administration and our wonderful church projects. 20 hours a week...

  • Housing Repairs Co-Ordinators

    2 weeks ago

    London, United Kingdom Service Care Solutions Full time

    Job Title: : Housing Repairs Co-ordinators Locations: London N7 (Office based 5 days a week) Contract Type: Temp ongoing Work Pattern: 35 hours per week Start Date: Asap To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of...

  • Cosmetic Clinic Receptionist and Patient

    4 weeks ago

    London, United Kingdom King Healthcare Full time

    **Cosmetic Clinic Receptionist and Patient Co-Ordinator** **Cosmetic Surgery Hospital - Central London** **Full time Monday to Friday, Permanent** **£20,000 - £25,000 dependent on experience +commission/benefits** Are you working Front of House, Reception or Admin roles within the healthcare industry? If so, get in touch to discuss this cosmetic surgery...

  • Heritage Resilience Co-ordinator

    5 days ago

    London, United Kingdom House of Commons UK Parliament Full time

    Positions - 1 Band / Grade - B1 Salary - £39,000 - £45,690 per annum Post Type - Concurrent Contract Type - Permanent Working Pattern - Full Time Leave entitlement - Starting at 30 days per annum, pro-rata Pension - Civil Service Pension Scheme Closing Date 5th March 2023 at 23:55 Interview Date(s) - Interviews are expected to take place w/c 13th...

  • Housing Repairs Co-ordinators

    2 weeks ago

    London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: : Housing Repairs Co-ordinators Locations: London N7 (Office based 5 days a week) Contract Type: Temp ongoing Work Pattern: 35 hours per week Start Date:Asap To support the Repairs team and to contribute to the efficient running of Property Services by managing the works scheduling administrative process ensuring that maximum standards of customer...