Customer Support Executive

2 weeks ago


Witney, United Kingdom Webexpenses Full time

Webexpenses is a SaaS company headquartered in West Oxfordshire. We have grown quickly into a major player in the online expense management market and we now serve over 300,000 users across the world. Our main objective is to enable businesses to be more efficient and effective by removing the need for manual processes and improving our clients visibility of their company spend.

We have a great opportunity for a client focussed people to join our growing Customer Support team. You might not have all of the skills and experience but if you have a desire to learn and develop and you have a passion for providing exceptional customer support then we can teach you.

In this role you will be a be the driving force behind our customer support responsiveness and play a pivotal role in building relationships with our valued clients, ensuring they receive nothing short of an exceptional experience.

You will support our clients by:

- Efficiently handling and following up all incoming calls and online chat messages to resolve clients' queries and issues related to our software products.
- Managing a case load via the helpdesk software, ensuring that SLA's are met where possible and customer expectations are managed accordingly.
- Ensuring the resolution of technical issues and user queries by carrying out first line fixes or collecting all relevant data to reproduce the issue for escalation.
- Liaising with internal teams to ensure the clients needs are fully understood and met.
- Previous experience of working within a B2B, technology and/or customer support function is beneficial but not essential..
- Experience of using online help desk software, is beneficial but not essential.
- Experience of speaking to clients either face to face or over the phone.
- Excellent written and verbal communication skills.
- A desire to provide a high level of customer support to our clients at all times.

**In return we offer**:

- £24,000 - £26,000
- We want you to succeed, So we will give you a buddy, time to bond with colleagues and plenty of training to get you up to speed.
- Ongoing learning and development including study days.
- A range of benefits including 25 days holiday, an additional day off on your birthday, private medical insurance, group life cover, retail discount scheme and EAP scheme.
- This is a full time, permanent role working a hybrid model between your home location and our office. You must therefore be able to travel to our Witney office 50% of the working week.
- Webexpenses is an equal opportunities employer, and we encourage applicants from diverse backgrounds to join our team._
- Key to this role is an awareness of data privacy and security as you will be dealing with sensitive data in accordance with our security policies_._



  • Witney, United Kingdom Meridian Business Support Full time

    Customer Service Executive Near Witney We are looking for a Customer Service Executive to join a good client of ours.   The salary is £22,900 to £25,500 depending on experience with a further £3000 discretionary annual bonus which is paid out on a quarterly basis. This is a growing manufacturing company that has gone from strength to strength...


  • Witney, United Kingdom Meridian Business Support Full time

    Customer Service Executive Near Witney We are looking for a Customer Service Executive to join a good client of ours.  You will be working 37 hours per week, Mon- Thurs 8.30 – 5pm and Fri (phone number removed)pm.  The salary is £22,900, increasing to £24,000 after probation with a further £2000 discretionary annual bonus which is paid out on a...


  • Witney, United Kingdom Meridian Business Support Full time

    AH-109 **Posted: 30/04/2024** **£22000 to £26000 Per: annum** **Witney, South East,** **Permanent** **Customer Service Executive** **Near Witney** We are looking for a **Customer Service Executive **to join a good client of ours.** **You will be working **37 hours** per week, **Mon - Thurs** **8.30 - 5pm **and** Fri 8.30-4.30pm**. The salary is...


  • Witney, United Kingdom Meridian Business Support Full time

    Customer Service ExecutiveNear WitneyWe are looking for a Customer Service Executive to join a good client of ours.  You will be working 37 hours per week, Mon- Thurs 8.30 – 5pm and Fri (phone number removed)pm.  The salary is £22,900, increasing to £24,000 after probation with a further £2000 discretionary annual bonus which is paid out on a...


  • Witney, United Kingdom Meridian Business Support Full time

    Customer Service ExecutiveNear WitneyWe are looking for a Customer Service Executive to join a good client of ours. The salary is £22,900 to £25,500 depending on experience with a further£3000 discretionary annual bonus which is paid out on a quarterly basis.This is a growing manufacturing company that has gone from strength to strength over the...


  • Witney, Oxfordshire, United Kingdom Meridian Business Support Full time

    Customer Service ExecutiveNear WitneyWe are looking for a Customer Service Executive to join a good client of ours. The salary is £22,900 to £25,500 depending on experience with a further£3000 discretionary annual bonus which is paid out on a quarterly basis.This is a growing manufacturing company that has gone from strength to strength over the last 5...


  • Witney, United Kingdom Meridian Business Support Limited Full time

    Customer Service ExecutiveNear WitneyWe are looking for a Customer Service Executive to join a good client of ours.You will be working 37 hours per week, Mon- Thurs 8.30 5pm and Fri 8.30-4.30pm. The salary is £22,900, increasing to £24,000 after probation with a further £2000 discretionary annual bonus which is paid out on a quarterly basis.This is a...


  • Witney, United Kingdom Meridian Business Support Limited Full time

    Customer Service ExecutiveNear WitneyWe are looking for a Customer Service Executive to join a good client of ours.You will be working 37 hours per week, Mon- Thurs 8.30 5pm and Fri 8.30-4.30pm. The salary is £22,900, increasing to £24,000 after probation with a further £2000 discretionary annual bonus which is paid out on a quarterly basis.This is a...


  • Witney, United Kingdom Meridian Business Support Limited Full time

    Customer Service ExecutiveNear WitneyWe are looking for a Customer Service Executive to join a good client of ours.You will be working 37 hours per week, Mon- Thurs 8.30 5pm and Fri 8.30-4.30pm. The salary is £22,900, increasing to £24,000 after probation with a further £2000 discretionary annual bonus which is paid out on a quarterly basis.This is a...


  • Witney, United Kingdom Meridian Business Support Limited Full time

    Customer Service ExecutiveNear WitneyWe are looking for a Customer Service Executive to join a good client of ours.You will be working 37 hours per week, Mon- Thurs 8.30 5pm and Fri 8.30-4.30pm. The salary is £22,900, increasing to £24,000 after probation with a further £2000 discretionary annual bonus which is paid out on a quarterly basis.This is a...


  • Witney, Oxfordshire, United Kingdom Meridian Business Support Full time

    Customer Service Executive Near Witney We are looking for a Customer Service Executive to join a good client of ours. You will be working 37 hours per week, Mon- Thurs 8.30 - 5pm and Fri (phone number removed)pm. The salary is £22,900, increasing to £24,000 after probation with a further £2000 discretionary annual bonus which is paid out on a quarterly...


  • Witney, Oxfordshire, United Kingdom Meridian Business Support Full time

    Customer Service Executive We are looking for a Customer Service Executive to join a good client of ours. 30 - 5pm and Fri (phone number removed)pm. The salary is £22,900, increasing to £24,000 after probation with a further £2000 discretionary annual bonus which is paid out on a quarterly basis. The role is based at the company's head office, with...


  • Witney, Oxfordshire, United Kingdom Meridian Business Support Limited Full time

    Customer Service Executive The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Near Witney We are looking for a Customer Service Executive to join a good client of ours.You will be working 37 hours per week, Mon- Thurs 8.30 5pm and Fri 8.30-4.30pm . The salary is £22,900,...


  • Witney, South East, United Kingdom Meridian Business Support Limited Full time

    Customer Service ExecutiveThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Near WitneyWe are looking for a Customer Service Executive to join a good client of ours.You will be working 37 hours per week, Mon- Thurs 8.30 5pm and Fri 8.30-4.30pm. The salary is £22,900, increasing to £24,000...

  • Quality Executive

    1 week ago


    Witney, United Kingdom Meridian Business Support Full time

    **Quality Executive** Near Witney Mon-Fri hours Maternity cover - 1 Year This global manufacturing and production company is looking for someone to join their team as a Quality Executive to cover a period of Maternity cover for 1 year, with the possibility of an extension at the end. They also offer a great range of benefits thatyou would be entitled to with...


  • Witney, United Kingdom Turn IT On Full time

    **Contract Type**: Full time, Permanent **Location**: Witney, Oxfordshire **Salary**: £25,000 - £30,000 **Hours**: 8.30am - 5.00pm Turn IT on are looking for a Sales Support/Purchasing Executive who has a flair for sales support with a passion for providing exemplary service to our customers to join our Procurement team. turn IT on is a vibrant and...


  • Witney, United Kingdom The Burford Recruitment Company Ltd Full time

    The Burford Recruitment Company are excited to be working with a well-established and international manufacturer located on the outskirts of Witney, who are seeking a Customer Service Executive on a 9-month fixed term contract. Reporting to the Head of Customer Support, you will be responsible for acting as first point of contact for all customer...


  • Witney, United Kingdom The Burford Recruitment Company Ltd Full time

    The Burford Recruitment Company are excited to be working with a well-established and international manufacturer located on the outskirts of Witney, who are seeking a Customer Service Executive on a 9-month fixed term contract. Reporting to the Head of Customer Support, you will be responsible for acting as first point of contact for all customer...


  • Witney, United Kingdom Page Personnel Finance Full time

    This is a super exciting opportunity for either a bright and confident individual, or a customer service professional to join an expanding company and progress their career. As the Customer Service Executive, you will provide exceptional customer service to all customers, gaining a good understanding of their needs, whilst offering them proactive solutions....


  • Witney, United Kingdom The Recruitment Group Full time

    We are working with a highly successful manufacturing company based near Witney who have grown considerably over the last 5 years and are now looking for a **Customer Service Executive** to join them on a **temporary to permanent** basis. As the Customer Service Executive, you will: - Provide exceptional customer service whilst handling enquiries. -...