Customer Support Executive

7 months ago

Witney, United Kingdom Webexpenses Full time

Webexpenses is a SaaS company headquartered in West Oxfordshire. We have grown quickly into a major player in the online expense management market and we now serve over 300,000 users across the world. Our main objective is to enable businesses to be more efficient and effective by removing the need for manual processes and improving our clients visibility of their company spend.

We have a great opportunity for a client focussed people to join our growing Customer Support team. You might not have all of the skills and experience but if you have a desire to learn and develop and you have a passion for providing exceptional customer support then we can teach you.

In this role you will be a be the driving force behind our customer support responsiveness and play a pivotal role in building relationships with our valued clients, ensuring they receive nothing short of an exceptional experience.

You will support our clients by:

- Efficiently handling and following up all incoming calls and online chat messages to resolve clients' queries and issues related to our software products.
- Managing a case load via the helpdesk software, ensuring that SLA's are met where possible and customer expectations are managed accordingly.
- Ensuring the resolution of technical issues and user queries by carrying out first line fixes or collecting all relevant data to reproduce the issue for escalation.
- Liaising with internal teams to ensure the clients needs are fully understood and met.
- Previous experience of working within a B2B, technology and/or customer support function is beneficial but not essential..
- Experience of using online help desk software, is beneficial but not essential.
- Experience of speaking to clients either face to face or over the phone.
- Excellent written and verbal communication skills.
- A desire to provide a high level of customer support to our clients at all times.

**In return we offer**:

- £24,000 - £26,000
- We want you to succeed, So we will give you a buddy, time to bond with colleagues and plenty of training to get you up to speed.
- Ongoing learning and development including study days.
- A range of benefits including 25 days holiday, an additional day off on your birthday, private medical insurance, group life cover, retail discount scheme and EAP scheme.
- This is a full time, permanent role working a hybrid model between your home location and our office. You must therefore be able to travel to our Witney office 50% of the working week.
- Webexpenses is an equal opportunities employer, and we encourage applicants from diverse backgrounds to join our team._
- Key to this role is an awareness of data privacy and security as you will be dealing with sensitive data in accordance with our security policies_._

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