Helpdesk Analyst

**Role**:Helpdesk Analyst
**Department**:IT
**Vacancy Location**:Leatherhead, Surrey with hybrid working available
**Contract Length**:Permanent
**Contract Type**:Full Time

**Your Opportunity and Role**
Rawlinson & Hunter LLP (R&H) is a 16 partner firm of Chartered Accountants and Tax Advisers with c280 staff in the UK. We provide expert financial, taxation & accountancy advice and business services on a highly personalised basis. We specialise in personaland corporate taxation and financial advice to international groups and private individuals from our offices in London and Surrey. Our Firm was established nearly 90 years ago and ranks amongst the top thirty practices in the UK; we are the largest firm ofChartered Tax Advisers in the UK.
The firm invests heavily in information technology which has led to a leading edge systems including many bespoke systems. The IT department is a team of 9, including 3 developers and 5 systems/helpdesk staff.

Day to day work will include:

- Providing telephone support to staff and a small number of clients and overseas offices
- Ensuring the incoming helpdesk queries are handled promptly and to a very high standard
- Assigning tickets, where appropriate, to colleagues and monitoring progress

**Requirements**:

- Excellent communication and interpersonal skills with a desire to exceed expectations
- Ability to learn new IT systems quickly
- A self-starter who can take responsibility
- Excellent technical knowledge of “client side” Microsoft Windows and Office
- Experience in 1st/ 2nd line technical phone support.
- Experience working in IT Helpdesk setting managing and resolving IT queries via ticketing system.
- Understanding of on premise and Azure cloud server / client principles
- Understanding of networking and thin client principles
- Good operational knowledge of Microsoft Cloud technologies including Azure AD
- Be confident, analytical and with the ability to communicate technical matters
- Be interested in a long term career with our firm
- We are an equal opportunities employer and pride ourselves on the increasing diversity of our workforce. We believe in the best person for the job._