Helpdesk Analyst

An exciting opportunity has arisen in our IT Department for an experienced 1st/2nd Line Helpdesk Analyst. You’ll be part of an IT Team of 9, ensuring efficient support to staff across the business.
As a Helpdesk Analyst, day to day work will include:

- Providing telephone support to staff and a small number of clients and overseas offices
- Ensuring the incoming helpdesk queries are handled promptly and to a very high standard
- Assigning tickets, where appropriate, to colleagues and monitoring progress

We are looking for someone who:

- Has excellent communication and interpersonal skills with a desire to exceed expectations
- The ability to learn new IT systems quickly
- A self-starter who can take responsibility
- Excellent technical knowledge of "client side" Microsoft Windows and Office
- Experience in 1st/ 2nd line technical phone support.
- Experience working in IT Helpdesk setting managing and resolving IT queries via ticketing system.
- Understanding of on premise and Azure cloud server / client principles
- Understanding of networking and thin client principles
- Good operational knowledge of Microsoft Cloud technologies including Azure AD
- Be confident, analytical and with the ability to communicate technical matters
- Be interested in a long term career with our firm

We are an equal opportunities employer and pride ourselves on the increasing diversity of our workforce. We believe in the best person for the job.