Customer Service Advisor

2 months ago

Sheffield, United Kingdom Connells Group Full time

Our Portfolio Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. This is why we are looking for someone with great **communication, relationship **skills and a **passion** **for negotiation to become our next Portfolio manager end of tenancy specialist.

**The role**:
You will be working as part of a team of end of tenancy specialists negotiating all end of tenancy matters with our tenants and landlords.
- Negotiating end of tenancy deposits
- Organising end of tenancy repairs and maintenance
- Having a competent lettings legislation to help and support where necessary

We're not just looking for good customer service; we are looking for Portfolio Managers who can adapt to the varying needs of our tenants and landlords and go that extra mile

**About you**:
You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business objectives, so if you're determined and driven you will want to not just meet objectives, but **SMASH **them

**What you get in return for a career with us**:

- 23 days annual leave increasing with long service
- Pension scheme
- Full training provided with excellent career progression opportunities throughout the business, including industry recognised qualifications (ARLA)
- Outstanding discounts across retail, entertainment, travel and health

**Why join Countrywide?**

Our passion for property and strong focus on people set us apart. We don't see buying, selling, renting and letting as processes - for us, they are all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we are always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you don't already have this qualification you will be required to study for it, and Countrywide will support you to achieve the required standards

Job Reference: CC00019

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