Service Transformation Manager
19 hours ago
Excited to grow your career?
**Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.**
About the role
We're looking for an experienced Service Transformation Manager to support the Head of Service Transformation to transform and deliver a market leading client service experience across all channels and touch points.
**What you'll be doing**
- Identifying and implementing solutions, through collaboration across service with teams and leaders and in the wider business to ensure opportunities are scoped and sized
- Using data insight to define clear business case presenting to senior leaders.
- Act as a key point of liaison for the functions of service
- Ensure operational risks are appropriately tracked and managed with clear ownership.
- Track and monitoring the benefits of the solutions and presenting information to senior leaders
- Support the delivery of the strategic plans within Service
- Collaborating with the agile working teams to prioritise and deliver changes
- Document how services operate and how they are supported by systems and people
- Lead service design improvement delivery
- Ensure adherence to service governance
- Continuous development in service design
**About you**
- Sound technical background of contact centre technology
- Experienced in lean and standardised processes
- Knowledge and awareness of external digital trends and patterns
- Understanding of business drivers, KPIs, stakeholder motivations and commercial metrics
- Experience of delivering complex change with multiple stakeholders
- Ability to manage multiple stakeholders and deferring levels in varying teams.
- Collaborate effectively to deliver transformation with the operations and tech
- Ability to quickly and effectively build internal and external networks
- Ability to communicate confidently and clearly
- Strong transformation/capability ownership
**Interview process**
- 2 stage interview process
**Working Pattern**
- Monday - Friday 37.5 hours per week. Hybrid working available from our Bristol Office, BS1 5H
**Why Us?**
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
**What's on offer?**
- Discretionary annual bonus & annual pay review
- 25* days holiday plus bank holidays and 1-day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year
- Flexible working options available, including hybrid working
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection & Life insurance (4 x salary core level of cover)
- Health care cash plans - including optical, dental, and out patientcare
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
- up to 30 days depending on role level & increasing with length of service
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
-
Service Transformation Manager
6 days ago
Bristol, United Kingdom Hargreaves Lansdown plc Full time**Excited to grow your career?** **Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.** About the role We're looking for an experienced Service Transformation Manager to support the Head of Service Transformation to transform and...
-
Transformation Lead
1 week ago
Bristol, Bristol, United Kingdom Service Care Solutions Ltd Full timeService Care Solutions Ltd is seeking an experienced Senior Project Manager to lead the Adult Social Care Transformation Programme for a 6-month contract in Bristol.This high-impact role involves overseeing key project activities, ensuring alignment with council priorities, and delivering complex change initiatives. The successful candidate will manage...
-
Lead Technical Architect for Service Transformation
7 months ago
Bristol, United Kingdom Government Digital Service Full time**Details**: **Reference number**: - 326593**Salary**: - £66,212 - £87,098- £66,212 - £87,098 Based on capability. The base salary of this grade is £64,700 for other locations. Offers made above this will be made up with a specialist pay allowance**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - GDS - Business and People...
-
Transformation Services Director
2 weeks ago
Bristol, Bristol, United Kingdom Sopra Steria Full timeAbout the RoleAs a Transformation Services Director at Sopra Steria Limited, you will play a crucial role in leading the development of data-driven transformation services for our clients. With a strong background in IT Transformation and experience in delivering complex projects, you will be responsible for identifying, developing, and capturing consulting...
-
IT Transformation Manager
2 weeks ago
Bristol, Bristol, United Kingdom Ignite Digital Search Limited Full timeAbout Us: Ignite Digital Search Limited is a pioneering company in the field of IT infrastructure and network management. We are committed to delivering innovative solutions that meet the evolving needs of our clients. Our team of experts is dedicated to providing cutting-edge technology and expertise, enabling our clients to stay ahead in today's fast-paced...
-
Administrative Services Coordinator
2 days ago
Bristol, Bristol, United Kingdom Transformation Unit Full timeJob OverviewWe are seeking an experienced Administrative Services Coordinator to join our Transformation Unit in Bristol. The successful candidate will be responsible for providing administrative support to the Critical Care team, including rota coordination and maintaining electronic rostering systems.This is a great opportunity for someone who enjoys...
-
Technology Transformation Manager
3 weeks ago
Bristol, Bristol, United Kingdom Experis UK Full timeJob Title: Technology Transformation ManagerAbout the Role:We are seeking an experienced Technology Transformation Manager to join our team in Experis UK. As a Deputy Chief Technology Officer, you will work closely with the SLT and a Software Engineering function to deliver a new TOM as part of a large-scale Digital Transformation project.Key...
-
Senior Neurologist
1 week ago
Bristol, Bristol, United Kingdom Transformation Unit Full timeJob SummaryWe are seeking an exceptional Stroke Medicine Specialist to join our team. The successful candidate will have expertise in the care and management of people with stroke, including experience in diagnosis and treatment of cerebrovascular conditions.The role involves supporting the delivery of acute services, participating in transient ischemic...
-
Transformation Manager
7 days ago
Bristol, United Kingdom BMS Performance Ltd Full time**Renal equipment, consumables and home dialysis solutions**: - **Strategic, autonomous and commercially focused role**: - **World class healthcare company across medical devices and pharma solutions**: - **Superb career and earning prospects for high achievers**: - **Chance to manage a team as well as working strategically**: - **Market access /...
-
Transformation Project Manager
4 weeks ago
Bristol, Bristol, United Kingdom Michelmores Full timeWe are seeking a Transformation Project Manager to join our team at Michelmores. As a Transformation Project Manager, you will be responsible for leading large-scale projects that drive business growth and improvement.You will work closely with stakeholders to understand their needs and develop solutions that meet their requirements. You will also be...
-
Acute Stroke Management Expert
3 weeks ago
Bristol, Bristol, United Kingdom Transformation Unit Full timeWe are seeking a seasoned Acute Stroke Management Expert to join our team at the Transformation Unit in the UK. As a key member of our Comprehensive Stroke Centre, you will play a critical role in improving patient outcomes and reducing healthcare costs.About the OpportunityThe successful candidate will have extensive experience in managing complex cases of...
-
Transformation Project Manager
3 days ago
Bristol, United Kingdom Vector Resourcing Full time**6 months FTC**Job Profile: Transformation Project Manager (Retail)Join our dynamic team to lead the transformation of our retail operations and enhance the onboard shopping experience for our guests. Partnering closely with the Chief Operations Officer and Retail teams, you will drive impactful organisational change, ensuring smooth rollouts and high...
-
Digital Transformation Communications Manager
3 weeks ago
Bristol, Bristol, United Kingdom Manchester Digital Full timeJob SummaryWe are seeking a skilled Digital Transformation Communications Manager to lead our communications efforts in the Central Digital and Data Office. As a key member of our team, you will be responsible for developing and implementing strategic communications plans that drive digital transformation in government.The ideal candidate will have extensive...
-
Transformational Programme Manager
1 week ago
Bristol, Bristol, United Kingdom oilandgas Full timeJob Title: Transformational Programme ManagerWe are looking for an experienced Programme Manager to lead our transformational programme. This exciting opportunity will involve managing a team to undertake technical design work and ensuring delivery of integrated design solutions.The successful candidate will have experience in coastal engineering, with a...
-
Bristol, United Kingdom Deloitte Llp Full timeJob description Connect to your Industry Businesses are innovating at an unprecedented pace and technology innovation itself is causing businesses to re-think their business models and how they capitalise on new opportunities.This calls for transformational changes to today's organisations, and for Deloitte to continually re-imagine how we serve our clients...
-
Transformation Architect
2 days ago
Bristol, Bristol, United Kingdom NHS South, Central and West Full timeJob DescriptionWe are seeking an experienced Transformation Architect to lead our transformation programmes, delivering high-quality services across the healthcare sector. As a key member of our team, you will be responsible for providing technical leadership and supporting clients in achieving their goals.The ideal candidate will have a minimum of five...
-
Digital Transformation Graduate
1 week ago
Bristol, Bristol, United Kingdom GTI Recruiting Solutions Ltd Full timeDigital Transformation GraduateWe are seeking a talented and ambitious individual to join our Digital Transformation team as a Graduate. As a member of our team, you will have the opportunity to develop your skills and expertise in digital transformation and cyber security risk management.We support our clients to navigate the complexities of digital...
-
Transformation Program Manager
1 week ago
Bristol, Bristol, United Kingdom AXA Full timeJob OverviewAXA is seeking an experienced Transformation Program Manager to lead the Atlas program, a major transformation initiative aimed at adopting public cloud and enhancing IT capabilities. The successful candidate will be responsible for overseeing multiple programs, ensuring timely execution, and managing interdependencies between projects.The ideal...
-
Digital Transformation Lead
17 hours ago
Bristol, United Kingdom Heat Recruitment Full time**Digital Transformation Lead / Digital Change / Transformation / Consultancy / Project Management / Management Consultancy / Bristol / Hybrid** **Bristol** **Permanent** **£85 - £90K (DOE)** I am working with a leading consultancy who is expanding their dynamic consulting team. They are looking to hire a Digital Transformation Lead on a permanent...
-
Building Transformation Leader
2 weeks ago
Bristol, Bristol, United Kingdom Cobalt Recruitment. Full timeAbout Our ClientOur client is a forward-thinking organization that aims to revolutionize property management by providing a transformative service focused on their customers. Job Title: Building Transformation LeaderWe are looking for a visionary Building Transformation Leader to drive change and innovation in our client's property management department. Key...