See more Collapse

Customer Service Representative

1 month ago

Exeter, United Kingdom LV= Life & Pensions Full time

Job description

**Customer Service Representative - Hybrid Working**

At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures - that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all of our people, driving us forward as we shape tomorrow, together.

**We are currently offering a hybrid working model - so this would mean spending some days at our Exeter office, and the rest of your week from home - the best of both worlds Please be aware that you’ll need to commit to at least 3 days in the office per week. If you are unable to do this, unfortunately this role will not be suitable for you.**

**Who are we looking for?**

We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.

You may be dealing with customers who are making claims on existing policies, meaning that some people you speak to will be bereaved and in need of our compassion and care. Some of these calls may be a little difficult, but we’ll always support you and you’ll be providing care and support to people during challenging points in their lives - your contact with them could have a really positive impact during an otherwise difficult time.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done

So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it Don’t miss your chance to join us

**Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to**:

- Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
- Be a team player who enjoys working with others
- Be compassionate and caring
- Have great communication skills and a real talent for making customers feel special
- Be a fantastic multi-tasker
- Be able to use your initiative to solve problems and create solutions that delight our customers
- Be good with words and numbers, and pay strong attention to detail
- Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

**There is plenty of room for progression in LV=, many of our Team Leaders and managers started out in Customer Service Rep roles**.

We’ll make reasonable adjustments for your specific needs to make sure your individual requirements are accommodated as far as possible - just let us know what you need and we will be more than happy to discuss.

**Go on, bring your true self to LV=.**

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.

We can offer a mix of office and home working once you are trained and up to speed with systems & processes.

Your salary will start at £21,255 and will also increase as you climb the ladder with our newly structured salary framework. In addition, you will be eligible for a performance-related annual bonus.

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work:

- 24 days' holiday - which increases after two years’ service to 26 days
- The opportunity to buy or sell up to five days’ holiday
- An annual bonus scheme based on company and personal performance
- Cycle to work scheme
- A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% (please click here to read more about it)
- You’ll receive up to 20% discount on our life products for you and your immediate family.

Why not follow us on Glassdoor and take the opportunity to see real reviews of what it’s

We have other current jobs related to this field that you can find below

  • Customer Service Representative

    3 weeks ago

    Exeter, United Kingdom Red Recruitment Full time

    Red Recruitment is excited to be recruiting Customer Service Representatives to join an award-winning, multi-insurer company located in Exeter. This position is temporary and is £11.81 per hour and offers hybrid working options after the training period. This company are not only a registered Investors in People employer but is also recognised as one of...

  • Customer Service Representative

    3 weeks ago

    Exeter, United Kingdom Red Recruitment Full time

    Red Recruitment is excited to be recruiting a Customer Service Representative to join an award-winning, multi-insurer company located in Exeter. The salary for this position is £23,000 per annum and offers many benefits including a generous pension scheme. This company are not only a registered Investors in People employer but is also recognised as one of...

  • Customer Service Representative

    1 week ago

    Exeter, United Kingdom HEADWAY DIGITAL LTD Full time

    We're looking for friendly, outgoing, and tech-savvy individuals to join our customer service team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction with our products and services. **Responsibilities**: - Analyse customer needs to offer...

  • Customer Service Representative

    2 weeks ago

    Exeter, Devon, United Kingdom Red Recruitment Full time

    Red Recruitment is excited to be recruiting Customer Service Representatives to join an award-winning, multi-insurer company located in Exeter. This position is temporary and is £11.81 per hour and offers hybrid working options after the training period.This company are not only a registered Investors in People employer but is also recognised as one of the...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom Lumi Therapy Full time

    Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job: - Raising support tickets to enable tracking and resolution of customer requests - Investigating and resolving customer complaints then closing support tickets -...

  • Customer Service Representative

    3 weeks ago

    Exeter, United Kingdom Lumi Therapy Full time

    Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job: - Raising support tickets to enable tracking and resolution of customer requests - Investigating and resolving customer complaints then closing support tickets -...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom Lumi Therapy Full time

    Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job: - Raising support tickets to enable tracking and resolution of customer requests - Investigating and resolving customer complaints then closing support tickets -...

  • Customer Service Representative

    2 weeks ago

    Exeter, United Kingdom Lumi Therapy Full time

    Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job: - Raising support tickets to enable tracking and resolution of customer requests - Investigating and resolving customer complaints then closing support tickets -...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom Webrecruit Full time

    Exeter, Devon (with hybrid working) Looking for a fresh career challenge? Want to work somewhere that invests in your professional development? Join a company that’s on a mission to make the insurance industry faster, friendlier and more effective. We are growing as a business - and want to find attentive Customer Service Representatives to join our...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom W.WOLF CONSULTANCY LTD Full time

    **Customer Service Representative** Are you ready to be part of a dynamic team, delivering exceptional customer service? **Responsibilities**: - Provide information about products and services - Resolve customer complaints in a professional manner - Upsell products and services to customers when appropriate - Perform data entry and maintain customer...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom W.WOLF CONSULTANCY LTD Full time

    **Customer Service Representative** Are you ready to be part of a dynamic team, delivering exceptional customer service? **Responsibilities**: - Provide information about products and services - Resolve customer complaints in a professional manner - Upsell products and services to customers when appropriate - Perform data entry and maintain customer...

  • Customer Service Representative

    3 weeks ago

    Exeter, United Kingdom Thrifty Car & Van Rental Full time

    Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided.As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone.Want to apply Read all the...

  • Customer Service Representative

    1 week ago

    Exeter, United Kingdom LV= Full time

    Customer Service Representative This role is for a 12 month Fixed Term Contract At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures - that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom Full Fibre Full time

    **Fibre Only. Wholesale Only. Gigabit Capable.**: Join the FullFibre Revolution as a Customer Service Representative (CSR)! Are you ready to be the friendly face and voice of FullFibre, the future of connectivity? We're not just about Fibre Only, Wholesale Only, and Gigabit Capable - we're about delivering lightning-fast, reliable, and future-proof...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom Full Fibre Full time

    **Fibre Only. Wholesale Only. Gigabit Capable.**: Join the FullFibre Revolution as a Customer Service Representative (CSR)! Are you ready to be the friendly face and voice of FullFibre, the future of connectivity? We're not just about Fibre Only, Wholesale Only, and Gigabit Capable - we're about delivering lightning-fast, reliable, and future-proof...

  • Customer Service Representative

    3 weeks ago

    Exeter, United Kingdom LV= Full time

    12 Month Fixed Term Contract until Summer 2024 This role is part of our Agency Management Team - Commission processing experience desired Customer Service Representative - Hybrid Working At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures - that’s why we keep them at...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom U-Drive Ltd Full time

    We have an exciting opportunity for a Customer Service Representative to join our team in Exeter. Reporting into the Branch Manager you will work a 45-hour week, Monday to Saturday on a rota basis and will mainly be dealing with customers coming into the branch on a day-to-day basis and any customer enquiries arising. **About the Role**: - Generating...

  • Customer Service Representative

    4 weeks ago

    Exeter, United Kingdom U-Drive Ltd Full time

    We have an exciting opportunity for a Customer Service Representative to join our team in Exeter. Reporting into the Branch Manager you will work a 45-hour week, Monday to Saturday on a rota basis and will mainly be dealing with customers coming into the branch on a day-to-day basis and any customer enquiries arising. **About the Role**: - Generating...

  • Customer Service Representative

    3 weeks ago

    Exeter, United Kingdom Stuarts Truck & Bus - Volvo Full time

    We are currently seeking a Customer Service Representative to join our team in Exeter, Devon. **The Role** As a Customer Service Representative, you will learn everything there is to know about our aftermarket service. This exciting and varied role will see you support our business and customers once they have purchased our high-quality Volvo vehicles,...

  • Customer Service Representative

    2 weeks ago

    Exeter, Devon, United Kingdom Full Fibre Full time

    Fibre OnlyWholesale Only Gigabit Capable:Join the FullFibre Revolution as a Customer Service Representative (CSR)Are you ready to be the friendly face and voice of FullFibre, the future of connectivity? We're not just about Fibre Only, Wholesale Only, and Gigabit Capable - we're about delivering lightning-fast, reliable, and future-proof full-fibre broadband...