Case Worker

4 months ago


StokeonTrent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

Unmanageable debt contributes to, and is a product of, wider challenges in people's lives. Citizens Advice Debt Team of Stoke on Trent and Staffordshire North are dedicated to providing support to those struggling with unmanageable debt.

We are one of the leading and most diverse funded local Citizens Advice Organisations within the network receiving funding from a variety of sources including the Money & Pensions Service, the British Gas Energy Trust, and local authorities.

Our aim is to empower clients to regain control of their finances as quickly as possible. A full range of debt advice will be given on a one to one basis to explore all available debt solutions from priority spending and income maximisation to insolvency options and processing.

You will oversee and manage your time to meet monthly targets, complete casework, manage administrative tasks and attend meetings, training and events.
- Be able to work within a strict time frame and target driven environment
- Have experience of working with general public
- Work well within a team
- Have a good level of IT skills (Microsoft 365)
- Understand & follow our policies and procedures
- Have great attention to detail
- Good numeracy skills - with the ability to learn how to carry out calculations and prepare budgets

**We also offer**:

- Work Place Pension
- Cycle to Work Scheme
- Health Plan with integrated Employee Assistance Programme
- Annual Leave: 33 days p.a. (full time) (including public holidays), which runs January to December

**Pay Award Pending**

**Salary**: £23,000.00-£24,500.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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