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Customer Service Advisor
2 weeks ago
Are you someone who is always willing to put the customer’s needs first? Do you excel in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you
We at GXO are looking for a Customer Service Advisor to work at our Southam site in Warwickshire, working Monday-Friday 9am-5pm
**Pay, benefits and more**:
We are offering a salary up to £20,454.00 per annum. In addition, we offer 28 days of holiday inclusive of bank holidays.
**What you’ll do on a typical day**:
- Log service calls over the phone with customers
- Answer phone queries from end users regarding repairs, collections, deliveries, inspection, part availability etc.
- Make outbound calls as required
- Contact customers to request further information such as contact details, fault details, model and/or serial number confirmation etc., arrange service i.e. collection, delivery etc.
- Investigate courier damage/losses with the warehouse/the courier
**What you need to succeed at GXO**:
- Convey a professional telephone manner to all customers at all times.
- Attention to Detail
- Ability to multitask (computers and phones)
- Excellent communication skills and problem-solving abilities
- Ability to work under pressure and to produce quality results within agreed timescales.
- Reasonable ability to work with Microsoft Excel (Data Manipulation etc.)
**Job Type**: Contract
**Salary**: £20,453.00-£20,454.00 per year
Work Location: In person
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