IT Business Partner

2 weeks ago

Uxbridge, United Kingdom Coca Cola European Partners Full time

Are you looking for new challenges and personal growth within Coca-Cola EuropacificPartners? Then we have a great opportunity for you
Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?

**What is Coca Cola European Partners?**

CCEP is the major fast-moving consumer goods business in Europe and the world’s largest independent Coca-Cola bottler. Across 13 countries, we make, sell and distribute the world’s most loved drinks brands to more than 300 million people. Some of the brandsyou will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®.

We've got ambitious plans to grow at CCEP, with digital and data at the heart of that. But everyone says that, right? Digital is ingrained in our strategy - not separate to it and we'll only invest where it can deliver the biggest benefit to our customers,our people and our business.

**What do Technology Business Partners do?**

We partner with the business to manage demand, consult on and influence the usage of technology. We are shaping the digital strategy and setting the technology capabilities that enable CCEP to thrive in a changing landscape. We identify emerging trends andopportunities to drive company results and broker connections with the broader organisation and partners. We ensure our users are maximising adoption of the technology available. We enable new ways of working towards a more fast paced, simpler and efficientbusiness. We make technology an accelerator for revenue growth.

**Why a dedicated Commercial Technology Business Partner?**

CCEP is a customer centric company, GB has a strong and ambitious commercial function which is aiming to deliver this. Our field sales organisation is customer focused, mobile and tech enabled. Our customer hubs and sales operations aim for excellence incustomer service and reduced admin operations, as we move to a data driven culture and bring new digital technologies. Our commercial and marketing teams are striving to deliver world class commercially focussed strategies for our brands and customers.

You will be accountable for the successful delivery of technology initiatives that enable the commercial agenda in GB. You will partner with sales, marketing and/or commercial leaders to understand their strategy and shape the process and technology changeinitiatives that will realise the vision. For each initiative, you will ensure value is understood and realised, facilitate cross-team collaboration, and oversee technical delivery quality.

**On a typical day you could be**
- Translating a business opportunity into a discrete set of initiatives
- Reviewing requirements, epics or user stories for a new tool
- Leading workshops to understand and capture our interactions with customers
- Determining and sharing GB commercial needs with a product owner to ensure they are included in the product roadmap
- Collaborating with solutions teams to provide guidance on priorities, understanding status, removing impediments
- Defining a new business process to make our ways of working more efficient and customer centric
- Influencing the business on a best course of action to resolve a technology need
- Bringing agile ways of working into business initiatives
- Challenging an executive on the business value of a new idea
- Shadowing the commercial sales support team, or a fields sales rep to understand their needs
- Scoping a pilot to use latest technologies to bring competitive advantage capabilities to a business with Big Data, bots, AI or IoT

**You can demonstrate experience in some of the following**
- Worked in or closely to a commercial organisation
- Understanding and passion for service design and customer experience
- Understanding of project management and agile practices
- Working on sales, data or change related projects and initiatives.
- Understanding of a mobile sales force
- Defining and documenting business processes
- Contact centre excellence through process and technology
- Implementation of sales operations effectiveness programs
- Business Case definition and value driven mind-set
- Driven people and culture change with positive results
- Stakeholder engagement and management across the organisation
- Conflict management
- Facilitating and leading workshops to determine business requirements
- Managing benefits realisation processes and change adoption
- May have worked in industries: Pharma, CPG, FMCG, Retail
- At least 5-7 years in a similar position with demonstrable impact

**You or others consider yourself a...**

Resourceful, pragmatic, empathic listener, critical thinker who does not shy away from defending a position, values collaboration and team effort. You are motivated by problem-solving, with a passion for challenge and improving ways of working or achievingan objective. You understand the importance of having users at the centre of every solution whilst focusing on value delivered.

**Working location**:home based or office based (with 2-5 days per month in our Uxbridge office)

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