IT Service Desk Technician
2 weeks ago
**Ref:217**
**Role: IT Service Desk Technician**
**Salary: DOE**
**Location: Bristol**
The role is full time based in the Bristol office with one day home working. You will be looking after 140 end users across multiple sites.
**About you**:
- Experience in a similar IT Support role preferably a professional service provider
- Experience in 1st line and 2nd line technical support via service desk over the phone/Teams, and face-to-face basis
- Triage and support of incoming calls and support requests
- Monitoring the IT systems; prioritising and addressing any problems that may occur
**The role**:
- Ensuring all support tasks are logged and documented accurately
- Performing standard daily tasks i.e., Backup checks, service availability checks
- Providing on-site assistance/support and when required e.g., Network/Services monitoring and remediation work in event of incident
- Assisting the Service Desk Team Leader and Head of I&O in the delivery of IT initiatives and projects, and provide training to staff and promote the uptake of all new technology
- Occasion travel to and working from other offices
- At all times being aware of data protection adhering to data security requirements
**Skills and Experience**
- Attention to detail and strong problem-solving skills
- Excellent written skills i.e., creating user guides
- The ability to work autonomously and use initiative, but importantly be part of a high performing team
- Able to prioritise and work to deadlines
- Familiarity with the Data Protection and the General Data Protection Regulation principles.
Technical skills:
- Windows 10, and Active Directory, including Microsoft Azure
- Experience in supporting Microsoft 365; Outlook, OneDrive, SharePoint & Teams
- Remote Administration
- The setup of workstation equipment such as laptops, thin clients, telephones, network cabling, etc.
- Diagnosing faults with hardware (user endpoints and Printers)
- Working knowledge of network diagnostics
- Working knowledge of SCCM and imaging processes
- Working knowledge of SQL,.Net C#, HTML and PowerShell & VB Scripting skills
- Replacing and upgrading components
- TCP/IP, VPN, DNS, DHCP, HTTP & HTTPS
- Basic working knowledge of Firewall and Router technologies e.g., Cisco, ADVA, Juniper.
- Familiarity organising and maintaining Comms Room, Power, Cooling, equipment storage and inventory.
- Awareness of ITIL v4 processes
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
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