Duty Supervisor

2 days ago


Edinburgh, United Kingdom Scottish Youth Hostels Association Full time

Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy exploring cities, hillwalking, climbing and many other outdoor activities and amazing surroundings in your spare time.

As a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.

Working with Hostelling Scotland is more than just a job. Become an Ambassador for Scotland and make a difference

**About the role**:
You will be part of our dedicated and friendly team at our Edinburgh Central Youth Hostel who are passionate about providing first class customer experience whilst contributing to synergy in achieving network wide success for the organisation.

Reporting to General Manager and Duty Manager, you will assist in supervising team on day-to-day operational of our hostel to ensure that we deliver high standards in all areas of our hostel activities and guests interactions so that our guests will have memorable and enjoyable experience with us. You will actively support team with hands-on approach, delivering customer service in all interactions with guests including front of house, F&B, housekeeping and night supervision.

The role will be suitable for individual with good experience in working hospitality and wishes to progress into hospitality management.

**Ideally you will have**:

- Worked successfully in a customer facing role in similar hospitality surroundings with passion and commitment to excellent customer service, going for extra miles to assist guests and to support teams
- Prior experience in accommodation sector, deputising manager in running a business whilst also adopting hands-on approach to get the job done
- Excellent, confident communication skill, verbally and in writing, dealing with people at all levels
- High degree of understanding of health and safety at work and practical experience of implementation, monitoring and developing best practice
- Excellent understanding of relevant data protection protocol
- Flexible and adaptable approach to work to changing workload and priorities during busy times and be able to operate in a calm manner.
- Ability to create and work as a positive team worker

**We can offer**:

- Comprehensive induction, work related training and opportunity for progression
- Supportive culture and positive team working environment with regular and open communications
- Working hours and schedule that would assist work and life balance
- Meal discounts on shift
- Free employee membership and discounts on Hostelling Scotland accommodations throughout Scotland
- Employee Assistance Programme for your health, wellness and well being
- Pension and holidays
- Group Life Assurance benefit (after one year service)
- Uniform is provided

**Additional Information**:

- You must be able to provide an evidence of your right to work in the UK prior to starting with us.

**Who we are**:
Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. Since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what Scotland got to offer, discovering the beautiful locations and the natural benefits of the great outdoors.

**How to apply**:



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