Customer Service/ Order Processor

3 weeks ago


London, United Kingdom Adecco Full time

**Job Opportunity: Customer Service/ Order Processor**

**Location**: Acton, West London

**Salary**: 22,000 - 25,000

**Hours of work**: Mon - Fri (9 - 5pm)

**About Us**: Our company is a dynamic and rapidly growing company that specialises in Shoes. As a leader in our field, we take pride in delivering top-quality products and exceptional customer service. We are seeking a motivated and detail-oriented Warehouse/Customer Service Administrator to join our dedicated team.

As a Warehouse/Customer Service Administrator, you will play a crucial role in ensuring the smooth operations of our warehouse while also providing outstanding customer service to our clients.

**Warehouse Responsibilities**:

- Receive and process incoming shipments, checking for accuracy and quality.
- Organise and maintain inventory, ensuring products are properly labelled and stored.
- Pick, pack, and ship orders efficiently and accurately.
- Collaborate with the team to improve warehouse layout and optimise storage space.
- Conduct regular inventory counts and assist in resolving any discrepancies.
- Adhere to safety guidelines and maintain a clean and organised work environment.

**Customer Service Responsibilities**:

- Assist customers in placing orders, providing product information, and resolving any issues.
- Process returns, exchanges, and refunds according to company policies.
- Maintain accurate customer records and communication logs.
- Work closely with the sales team to provide timely updates on order statuses and product availability.
- Identify opportunities for improving customer satisfaction and provide feedback to the management team.

**Benefits**:

- 24 days holiday + Bank holidays off
- Auto enrolment pension scheme
- On-site parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Nathan Sullivan



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