Housing Benefits Officer

4 weeks ago

Jarrow, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Interim Housing Benefits officer**
**Reference no: S Tyneside 1004396914123924**
**Pay Rate: £26.00 per hour PAYE**
**Hybrid working - 2 days in the office **The purpose of the role is to identify customers’ entitlement to other means tested benefits and offer advice accordingly whilst constantly challenging the way we do things with personal and team experience of best practice. Support the Benefits Processing Team Leader as directed.
**Key Responsibilities**:

- Promptly and accurately assess entitlement to all types of benefit.
- Periodically review benefit claims and, where appropriate, determine, allocate and notify benefit over/underpayments.
- Be proactive in identifying potential fraudulent claims and make appropriate referrals in accordance with established procedures.
- Be familiar with the DWP CIS procedures, including the security of the system.
- Liaise with internal and external agencies including DWP, Pension Service and Rent Officer.
- Conduct personal interviews with members of the public in the Customer Service Centres.
- Deal with telephone and written enquiries as directed.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**:

- 4 GCSE’s Grade C or above including Maths and English or equivalent.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience of council tax support and housing benefit administration.
- Relevant experience of dealing with the public.
- Relevant experience of working in a financial environment.
- Experience of dealing with written enquiries.
- Experience of dealing with high volume of customer enquiries over the telephone.

**Skills & Abilities**:

- Able to analyse data.
- Excellent written and verbal communication skills.
- Able to meet tight deadlines.
- Able to work as part of a team.
- Able to work under pressure.
- ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: S Tyneside 1004396914123924**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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