Receptionist

4 months ago

Peterborough, United Kingdom Figflex Offices Full time

**Company**

FigFlex Offices is the dedicated serviced office provider of FI Real Estate Management, one of the UK’s largest Asset Management & Commercial Property companies. Our aim is to provide high-quality flexible office-space solutions to businesses across the United Kingdom.

Our reception team play a key role in providing a quality first impression for both FigFlex Offices and for the overall building. We are currently looking for a Receptionist to join the team in full time, permanent basis.

**Role Responsibilities**:
**Sales and Marketing**
- Ability to cover viewings in exceptional circumstance (full training on products to be provided)
- Ensuring full product and service knowledge.
- Involvement and contribution to FigFlex Offices social media initiatives and represent FigFlex Offices at business social events.
- Ensure up to date and comprehensive knowledge of immediate competitors.

**Customer Service**
- Providing a world-class front of house service to both the building occupiers and FigFlex business centre clients
- Involvement in client move in / out procedures and completion of associated paperwork.
- Ability to maintain a professional and customer obsessed culture.
- Ensure preparation and maintenance of all client files / records.
- Handling client enquiries and acting in a timely fashion, overseeing team dealing with day-to-day administration.
- Facilitating the set-up of client’s connectivity and telephony systems, providing support where necessary in conjunction with FigFlex Offices chosen providers.
- Ensuring reception and all communal areas are welcoming, clean and tidy, safe and professional at all times.
- Ensuring all meeting/training rooms are to a high standard in all areas of the provision, and all members of the team are fully training in the AV equipment to assist clients / customers.

**Maintaining Standards**
- Ensure all security procedures are always maintained.
- Ensure all issues have been attended to in a timely manner, with progress and record of the outcome to include response times to all requests.
- Ensure general housekeeping checks to all floors, kitchens and toilets are conducted to maintain a high level of cleanliness and ensure that full stocked kitchens and break out areas to include all health and safety elements daily, weekly, monthly.
- Working closely with the building management team to support each business functions to ensure standards are maintained and all functions have cover when needed.
- Liaise with maintenance support providers regarding any building maintenance issues.
- Adhere to all company policies and procedures.
- Weekly and Monthly reporting into the Business Operations & Strategy Manager on centre performance in the absence of the Centre Manager.

**Finance**
- Liaise with financial controller for matters relevant to payments.
- Liaising with client / financial controller on invoice queries.
- Check delivery notes against supplier invoices.
- In liaison with financial controller, escalating payments from clients in line with procedure.
- Have an understanding and awareness of business policy / procedure for any non-payment or late payments.

**Competencies for the role**:

- Excellent communication and interpersonal skills
- Basic knowledge of Microsoft systems (Outlook, Excel, Word)
- Ability to use other computer systems (Technology Within, Qube)
- Positive personality and can-do solution focused approach to problem solving
- Relevant experience in a customer facing role
- Relevant experience in the serviced office or office repletion role highly desirable but not essential
- Ability to work with little supervision and on own initiative.
- Team player and ability to plan, prioritise and implement workload.

**Benefits**
- 25 days annual leave
- Salary: up to £25,000 per annum depending on experience
- Company events
- Birthday Off Policy
- Full training will be provided on product/service knowledge and technical aspects of the role.

**If you are interested in the role, please click on 'Apply' and attach your up to date CV.**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
- Receptionist: 1 year (required)

Ability to Commute:

- Peterborough (required)

Work Location: In person

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