Lost Property Receptionist

5 months ago

Glasgow, United Kingdom First Bus Full time

**Reports to**:Staff Manager

**Location**:Caledonia

**Contract**:Permanent

**Hours**:40 per week

**Position Summary**

The Lost property receptionist provides general support to all areas of the business, the Senior Leadership and management teams with primary responsibility for reception.

The post holder will supervise the day-to-day operation of the lost property, act as an ambassador for the business and its visitors and they will interface at all levels across the business and senior management team. As such, they will have a professional, approachable and confidential manner at all times and uphold the company values.

The post holder will manage sensitive and confidential processes and handle personal data; therefore, a high level of confidentiality and discretion is required at all times as well as a thorough understanding of the relevant data protection and GDPR requirements.

**Key Accountabilities**
- Office support, reception & facilities
- Provide front-of-house support at the reception desk; coordinate visitors and meetings as needed, including handling reception phone calls and managing post and deliveries.
- Oversee the Lost Property process from start to finish, including maintaining accurate records in our systems, communicating with customers, and managing the disposal of items appropriately.
- Issue & control visitor passes.
- Maintain the Glasgow Business unit lost property.
- Distribute incoming post to the site.
- Business & Team Support
- Provide efficient, professional, and confidential support to managers and staff regarding general Business Support matters.
- Work with the Operation leadership teams to support the continuous review and management of data records of lost property processes [SOP]
- Support new employee onboarding and departure processes in coordination with all relevant parties.
- Provide general support to the business and leadership team as required and any additional duties or responsibilities deemed reasonable to the role/competency.
- General administration tasks for depot, such as photocopying, shredding and laminating.
- Consistently deliver excellent customer service standards.
- Ensure compliance with all standard operating procedures.
- Build strong relationships with other company functions.

**Skills, Experience and Qualifications required.**
- Previous experience of working in a high-volume, fast paced, customer focused environment.
- Outstanding written and verbal communication skills.
- Excellent attention to detail.
- Ability to network with the wider team across multiple functions.
- Previous experience in being proactive in utilising information from a number of systems and resolving problems.
- Ability to follow processes, adhere to policy & procedures, comply with GDPR, whilst also working on own initiative to help answer customer queries.
- Ability to multi-task, prioritise and manage own caseload.
- A high level of IT skills including Microsoft packages.
- Ability to manage conflicting deadlines.

**Company Responsibilities**
- Adhere to all First policies and procedures.
- Undertake any additional duties at the request of your line manager, which are deemed to be within your competency.
- Work with colleagues to promote strategic aims of the organisation, deliver improved performance and management information and support corporate goals.
- Adhere to all company policies and procedures.
- Establish and maintain effective relationships with all colleagues.
- Take ownership of your personal development and to undertake training and development activities at the request of your line manager.
- A commitment to the FirstGroup vision and values.

**Rewards & Benefits**
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

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