Receptionist
5 months ago
**Receptionist (Glasgow)**
- **Are you well organised?**_
- **Can you communicate effectively?**_
- **Would you like to work for a growing, market leading business?**_
If you have answered 'Yes', then Newton Property Management have an exciting new opportunity within our Glasgow Head Office.
We're looking to recruit a well organised, forward-thinking Receptionist (factoring), to add to our growing Property Management department. This role within the Property Management Department presents an opportunity to join our vibrant and dynamic business.
**Our work environment includes**:
- Modern office setting
**Rewards & Perks**:
- Pension scheme
- Annual bonus
- Employee loan scheme
- Complimentary birthday off each year
- Additional complimentary festive leave
- 3 'hour back' vouchers per year
- All expenses paid Summer & Christmas nights out
- Early finish on a Friday
- Group Life Insurance
- Employee Assistance Program
- Extra 15 minutes for lunch when it's warm & sunny
- Monthly fully paid staff lunch
- Kitchen stocked with essentials to help yourself to
- Group challenges with prizes up for grabs
... and many more
Please note, the salary offered within specified range is dependent upon experience.
**Role**:
Reporting to an Associate Director, this position has responsibility for delivering a top class first impression for our customers. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
**Main responsibilities**:
**1. Customer experience/engagement**:
- Responsible for the delivery of the ‘Newton Way’ customer excellence charter
- First point of contact for incoming telephone calls
- Operating the property management switchboard
- Greeting all visitors
**2.Administration co-ordination**:
- Assisting with the accurate movement of property keys in and out of the office
- Assist the property management department with any associated administrative duties, including printing, scanning, filing and collating information
- Assisting with the preparation and distribution of quarterly customer invoices
- Assisting with customer sales process - processing sales and issuing welcome packs
- Responsible for processing daily outgoing office mail
**3.Record keeping**:
- Ensuring customer records are kept accurately and up to date
- Monitoring and maintaining both personal and shared mailboxes
**4.KPI’s**:
- Telephone response times (% delivery vs target)
- Key management accuracy (% delivery vs target)
**Specific skills, capabilities & requirements**:
- Previous experience in a customer service-based role
- Strong communicator
- Ability to work well as part of a team
- Proficient using Office 365
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
**Job Types**: Full-time, Permanent
Pay: £21,500.00-£23,500.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Glasgow, G4 0HF: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)
- Receptionist: 2 years (preferred)
Work Location: In person
Reference ID: Newton Property
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