Client Experience Executive

6 months ago

Stevenage, United Kingdom CareShield Ltd Full time

**About Us**

For over 15 years, CareShield has been the market leader in providing innovative technology driven workforce development solutions to the Health & Social Care Sector. We are more than just a training company, we provide the total solution to our customers streamlining their administration and developing their staff.

**About the Role**

We are seeking a **part time** Client Experience Executive who will deliver an exceptional client service to both new and existing clients, ensuring effectiveness and efficiency. Utilise pertinent computer systems and knowledge base to provide first contact resolution and next step information for all enquiries.

**Main responsibilities and duties**
- Support the Client Success Manager in executing onboarding plans for new clients.
- Serve as the primary point of contact for client-specific matters.
- Communicate with clients to comprehend their needs, deliver presentations, and attend meetings to explain product value.
- Be champion of excellence, always seeking to meet customers’ needs and provide fantastic customer service.
- Make outbound calls to home managers or contacts to support our customers in achieving 100% compliance and to introduce and promote new products or services to clients.
- Import data, establish new client portals, guide clients through the correct processes, generate client data, and provide system training either through online platforms or in-person sessions.
- Collaborate with internal departments to ensure accurate information is communicated.

**What Benefits Can You Expect?**
- Salary £21,000 - Pro rata for part time
- 25 days holiday plus bank holidays. (33 in Total) - Pro rata for part time.
- Additional day off for your Birthday
- Christmas Shutdown
- Generous pension scheme
- Access to Legal, Financial and Medical Advice for you and your family (via EAP)
- Counselling, Bereavement and CBT services available (via EAP)
- Access to a Wellbeing Portal and Health App that includes fitness, holistic health and wellbeing advice
- Discounts on over 2,000 brand products via Perks at Work including up to 50% of Cinema Tickets

**Essential skills/ qualification**
- Ability to work independently and as part of a team.
- Excellent written and verbal communications
- Willingness to undertake professional development and training.
- Good level of Maths and English

**Job Types**: Part-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay

Schedule:

- No weekends

Application question(s):

- This is a part time role - what hours/days per week are you able to work?
- Have you worked on any software to log client communication i.e. ticketing systems?

Work Location: In person

Reference ID: CEE

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