Client Experience Executive

6 months ago

Stevenage, United Kingdom BroadShield Ltd Full time

BroadShield is a market leader in developing and delivering technologically enhanced solutions to upskill your organisation. Through our innovative technology and unsurpassed customer support, we assist large and small organisations to reach their goals and potential by developing and maintaining a highly skilled workforce.

**About the Role**

We are seeking a **Part Time** Client Experience Executive who will deliver an exceptional client service to both new and existing clients, ensuring effectiveness and efficiency. Utilise pertinent computer systems and knowledge base to provide first contact resolution and next step information for all enquiries.

**Main responsibilities and duties**
- Support the Client Success Manager in executing onboarding plans for new clients.
- Serve as the primary point of contact for client-specific matters.
- Communicate with clients to comprehend their needs, deliver presentations, and attend meetings to explain product value.
- Make outbound calls to customers to support them in achieving 100% compliance, and to introduce and promote new products.
- Import data, establish new client portals, guide clients through the correct processes, generate client data, and provide system training either through online platforms or in-person sessions.
- Collaborate with internal departments to ensure accurate information is communicated.

**Hours of work**

Monday and Tuesday 9am to 3pm

Wednesday 8.30am to 5.30pm

**Essential skills/ qualification**
- Ability to work independently and as part of a team.
- Excellent IT skills with the ability to demonstrate systems and products online to customers.
- Excellent written and verbal communication
- Good level of Maths and English

**What Benefits Can You Expect?**
- Salary £23,000 - Pro rata for part time
- 25 days holiday plus bank holidays. (33 in Total) - Pro rata for part time.
- Additional day off for your Birthday
- Christmas Shutdown
- Generous pension scheme
- Access to Legal, Financial and Medical Advice for you and your family (via EAP)
- Counselling, Bereavement and CBT services available (via EAP)
- Access to a Wellbeing Portal and Health App that includes fitness, holistic health and wellbeing advice
- Discounts on over 2,000 brand products via Perks at Work including up to 50% of Cinema Tickets

This job description aims to outline the primary responsibilities, essential functions, and skills for the role. It is not intended to be an exhaustive list of duties, responsibilities, or requirements.

As part of our commitment to safeguarding and promoting the welfare of young people and vulnerable adults, a basic DBS check will be requested in the event of being offered a position with us.

This position is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

**Job Types**: Part-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Employee discount
- Health & wellbeing programme

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- This is an office based position are you able to work from our office in Stevenage?
- Do you have experience in resolving customer queries both online and verbally?
- Do you have experience in working with CRM systems to log client communications?

Work Location: In person

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