Emergency Call Handler

7 days ago


Bedfordshire, United Kingdom HR GO Recruitment Full time

**Hourly Rates**: Daytime rate is £10.40, Nights and Saturdays £14.39, Sundays and Bank Holidays £17.57

**Hours**: 37.5 hours per week on a rotating shift pattern covering the service 24/7 with a mixture of days, lates and nights

**Duties Include**:

- Provide a professional service to members of the public via the telephone
- Utilise the software provided to prioritise calls as soon as possible
- Provide advice to callers as directed by the clinical triage software
- Dealing with challenging calls with poise and remaining calm and professional
- Calm and confident telephone manner
- 4 GCSEs at grade C or above including English
- Strong keyboard and IT skills
- Be willing to have an Enhanced DBS check undertaken


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