Property Administrator

1 week ago

Enfield, United Kingdom Together Property Management Limited Full time

**Job title**

Property Administrator

**Reports to**

Senior Property Administrator

**Job purpose**

As part of the Repairs & Maintenance Team within, to assist in the delivery of high quality property management service to the UK wide residential portfolio of our clients.

**Duties and responsibilities**

**Repairs & Maintenance**
- Provide a professional property management service to our customers as the first point of contact, operating on a helpdesk basis taking ownership of reported issues from initial report through to completion.
- Assist the rest of the Repairs & Maintenance Team with the management of the centralised mailbox in order to ensure all communication is dealt with efficiently
- Liaise with customers, contractors and our in-house Property Surveyors in order to provide accurate detail of works required, quotes are obtained and reviewed, orders raised, as well as the co-ordination of attendance and access to ensure all issues addressed efficiently
- Liaise with external surveyors on works that may include points of technical complexity or larger items of repair.
- Instruct insurance claims and liaison with insurers to ensure claims in respect of the communal areas are progressed, resolved and settled efficiently.
- Review through the use of workflow systems to ensure that all issues are addressed, and that all instructions are completed and invoices authorised, dealing with any supplier disputes.
- Lodging of cases with the First-Tier tribunal where the need arises.
- Ensure that an Asbestos Survey and/or re-inspection is carried out for any property where a property requires this.

**Major Works**
- Be aware of the consultation requirements under Section 20 of the Landlord & Tenant Act to ensure we are not acting in contravention of the process.
- Where necessary or as requested and agreed with the Operations Manager to attend a property to review the condition of the fabric of the building and or any works undertaken to provide professional opinion on works undertaken or due to be undertaken

**General Duties**
- Liaise with the Major Works department, transferring any matters that reach consultation requirements after completing initial quotation requests and leaseholder notifications.
- Assist the Operations Manager with any escalated complaints, providing evidence of how matters were handled in order responses can be issued effectively.
- Liaise with the Accounts Office, providing details of any protracted issues that may be inflamed if further or inappropriate correspondence was issued.
- Any other duties that may reasonably be requested by the Senior Property Administrator, Head of Building Surveying, Operations Manager, Director or the Shareholders.

**Requirements and skills**

Essential
- Education to GCSE Level or equivalent.
- The ability to prioritise tasks and work under pressure, with the ability to manage time effectively to ensure service level agreements are maintained and observations are responded to within timescale
- High level attention to detail
- Excellent listening skills, phone etiquette and ability to resolve problems calmy and professionally
- The ability and knowledge of working in a fast-paced repairs and maintenance team
- Works with management to maintain / develop best practices for efficient communication with Leaseholders
- Build relationships of trust through open and informative communication
- Team player who is prepared to go the extra mile

Desirable
- AIRPM qualification.
- Experience of working in an Administration Property Management role
- Experience with reading and interpreting residential leases
- Experience with property management package, Qube
- Working knowledge of standard industry contracts, Health and Safety, current legislation including CDM/PD regulations and the CIS scheme

**Working conditions**

In exchange you will be offered a great opportunity in a fast-moving business in modern offices with a team of friendly staff. The position is full time - Monday to Thursday 8.30 am to 5.00 pm with 1 hour for lunch and Friday 9.00 a.m. - 5.00 pm. With ½ hour lunch.

Currently staff are set up to work 2 days in the office and 3 days working from home. Laptop and softphone provided. Use of your own internet required.

**Direct reports**

None

Pay: £26,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Property Management: 1 year (required)
- Customer service: 1 year (required)

Work Location: Hybrid remote in Enfield

Application deadline: 29/05/2024
Reference ID: KY/PA
Expected start date: 29/05/2024

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