Land Rover/jaguar Service Receptionist

2 months ago


Haverfordwest, United Kingdom Greens Motors Ltd Full time

**KEY DUTIES**:

- Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
- Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up.
- Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team.
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
- Maintain knowledge of the franchise retention products and services upselling where appropriate.
- To discuss and up-sell additional work to the customer, where appropriate.
- Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers.
- Carry out external inspections where necessary prior to handover to customer

**PERSON REQUIREMENTS**
- People focused with the confidence and personality to develop long term customer relationships.
- Possess excellent communication skills with the ability to explain complex information accurately and concisely.
- Strong organisation and prioritisation skills - to schedule work effectively balancing the needs of the customer and the capacity of the workshop.
- Customer focused - able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
- Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
- Flexible team player. Able to undertake new tasks and use initiative to support aftersales team during busy periods.
- Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
- A good technical awareness or understanding of vehicles and components is desirable.
- Experience of upselling products or services is desirable.
- Honest with high levels of integrity.

Must have a valid driving licence

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Receptionists: 1 year (preferred)

Work Location: One location

Reference ID: PMS3


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