Senior Administrator

4 weeks ago

Norfolk, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**We have an exciting opportunity for Band 4 Senior Governance Administrator to work closely with our Governance Lead in the Norfolk and Suffolk Talking Therapies (Wellbeing Services), working across Norfolk and Suffolk.**

This is an exciting opportunity for an individual who relishes a challenge and is keen to demonstrate their skills and abilities in using their own initiative.

This post will be based in Norfolk, Longwater Business Park, but hybrid working can be supported.

**Main duties of the job**:
Main Duties
- Meeting preparation, minuting, and follow-up
- Recording receipt of patient safety incidents, complaints/concerns, and other feedback, ensuring that required follow-up action(s) are requested, progress is monitored, and timely completion supported
- Extracting data from a range of sources for multiple purposes and ensuring a high level of accuracy is maintained
- Developing and maintaining secure systems and processes - particularly those related to governance activity - and promoting awareness of these in others
- Supporting completion of the Governance Lead’s monthly report through completion of role responsibilities
- Advising/signposting staff (both Wellbeing and NSFT) to policies and processes and other resources
- In exceptional circumstances, supporting the service administration teams to ensure that service/Trust requirements can be met

**Working for our organisation**:
**Norfolk and Suffolk Talking Therapies Service**:To improve all aspects of people’s lives in the community of Norfolk and Waveney through a service that people feel proud to be part of.

**Our Mission**:To be a locally and nationally recognised and well-respected Talking Therapies service, which champions the bio-psycho-social model of health and wellbeing and holds the people of Norfolk and Suffolk at the heart of everything we do.

**Core Principles/Values**:

- Creating an environment of respect, honesty, curiosity, learning, inclusivity, and compassion
- Facilitate opportunities for the people of Norfolk and Waveney, including marginalised groups, to be involved in developing all aspects of our service.
- Create and use best practice
- Embracing staff and client experience, insight, and data/information to inform all quality improvement
- Caring about everyone’s experience of the service.

**Detailed job description and main responsibilities**:
**R**OLE SUMMARY**

The purpose of this role is to provide administrative support to the Governance Lead across both Norfolk & Waveney and Suffolk Talking Therapies (Wellbeing Services), so that role functions of quality and patient safety are delivered in an effective and efficient manner but with regard for the complexity, confidentiality and at times potentially distressing nature of some of the information.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ Customer Service/Business Administrator
- Administration experience

**Experience**:
**Essential criteria**:

- Understanding and experience in a full range of secretarial procedures and systems gained through senior level
- Ability to work with senior members of staff across a large organisation

**Desirable criteria**:

- Meeting administration e.g., agenda preparation, minute taking Working with sensitive/confidential information

**Skills**:
**Essential criteria**:

- Experience/competence in using with Microsoft (Word, Excel
- Ability to prioritise, work to deadlines and manage own time
- Interpersonal skills, ensuring that issues are dealt with diplomatically and professionally, and ensuring confidentiality at all times.
- Problem solving skills Organisational skills

**Desirable criteria**:

- Knowledge of Trust electronic health recor

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