Services Sales Leader

3 weeks ago

London, United Kingdom Cisco Systems Full time

Services Sales is one of the most important areas for our future growth in the United Kingdom and Ireland. Our team is key to driving growth in all areas of our service offerings but also to increase adoption of our technology support product growth and drive customer satisfaction.

With the growing importance of Services, Software and Solution Selling within Cisco's Go To Market (GTM) model this role requires a strong leader with the ability to inspire change.

This is a great opportunity for someone with sales, service and consulting experience to lead a hardworking team that plays a critical role in leading Cisco's journey towards Service and Software-led customer engagements.

**What You'll Do**

In this highly visible role you will be responsible for leading and managing the UKI Finance and global enterprise service sales team - both hard line and dotted line through collaboration, influence and respect.
- Handle and develop a governance model to grow our premium services by increasing attach and renewal rates in Technical Services and growing our Sophisticated Services business in size and impact to our customers.
- Provide account management on focused new and strategic renewal opportunities to ensure the highest service revenue and the highest customer satisfaction.
- Specific focus is required in developing new business both with existing customers and new customers in the team.
- Build customized Service models with CX for our top customers to help them achieving their business objectives. In parallel, you build highly scalable data driven processes to improve productivity in the team.
- Work closely with Cisco's partners, renewals and architectures to complement Cisco's offering and to integrate Cisco's Services.
- Meet and exceed Service territory bookings targets on a weekly, monthly, quarterly and annual basis and increase Service penetration across all customer segments.
- Align the Services sales team with product sales management teams and UKI functions to achieve sales stretch goals. Ensure alignment with companywide activities and employ existing support structures.
- Closely team with the Customer experience Delivery organization to ensure our Services models fit our customer requirements.
- Drive the team strategy, funnel management and growth strategy for the team.
- Recognize the importance of customer satisfaction and empower the team to achieve customer satisfaction targets with outstanding support.
- Plan, propose and participate in annual budget, staff and business plan process to establish a team and achieve financial goals. Handle operation expenses to meet the company financial goals.
- Lead staff by providing performance feedback and mentorship in addition to annual salary and career advancement review.
- Champion and lead cross functional initiatives to build new programs and resolve issues.
- Promote Cisco services in the external marketplace - both to customers and channel partners.
- As part Leadership Team your role requires to always develop strategies that benefit the overall Cisco's UKI Services operation.

**Who You'll Work With**
- This position requires a mentor to guide your team of sales professionals (both Managers, Individual Contributors and extended team), provide planning and strategic support, and serve as an authority for resolving issues in highly sophisticated sales situations.
- You will own the interface to both the product sales teams, post sales customer experience leads as well as all UKI functions and you will be a full member of the UKI Service Sales Leadership Team. You work with all the different segments (High Touch Enterprise, Public Sector, Commercial, Service Providers) both direct, Customer Led and Partner led engagements.
- As most of the customers have significant presence, the UKI Scale Services Sales Lead needs to be able to navigate in complex, global environments.

**Who You Are**
- You bring 10 years or more of field-based customer service and sales experience in a high-technology environment
- Your comfortable with Solution Selling and finances, an attitude for identifying customer needs and opportunities
- You have a clear focus on operational excellence and understand the importance of ongoing efficiency increase
- Strong negotiation and closing skills with the ability to manage large sophisticated Services opportunities and Customer engagements
- Ability to manage and direct sales strategies to customers as well as aligning with channel partners
- General understanding of legal contracts
- Be able to demonstrate effective people leadership experience. With a clear vision and strategy towards continued success.

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re als

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