Senior Support Worker

2 days ago


Henlow, United Kingdom Quality Support Solutions Ltd Full time

The senior support worker will provide first line management and lead a small team of support staff. They will be responsible for ensuring all current and newly referred individuals receive high quality, person centered support. They will lead and support practice development within the team and will provide coaching and mentoring to team members.

In order to ensure the Senior Support Worker has the opportunity to establish and maintain direct contact with and involvement with those we support, an element of the role will be direct support provision.

They will be responsible for preparing and maintaining up to date support plans and co-ordinating the provision of high quality, individualised, support by support staff. Working alongside the Care Co ordinator and Manager.

They will ensure that good joint working practices are established and maintained. Experience of rotas would be an advantage.

Key Responsibilities

**1. **To oversee the day to day running of a designated area**
- Ensure rotas are in place to meet the contracted hours of provision and meet the needs of the individual.
- Ensure records of support provision are accurately maintained.
- Ensure weekly/monthly returns are completed.

**2. **To support staff in the delivery of service**
- Provide direct supervision to support staff.
- Provide on site coaching and mentoring of staff.
- Lead staff in writing, implementing and reviewing support plans, which reflect the interests and wishes of the individual.
- Identify staff training needs and plan to meet these in conjunction with the coordinator/ manager.

**3. **To contribute to the service provision and development**
- To work on shift as agreed per service, providing direct support to the individual
- Promote and support inclusion throughout the service, identifying and discussing employment and leisure opportunities in the community
- Facilitate person centered planning as required

**4. **To maintain effective communication**
- Develop and maintain effective communication systems within the service
- Hold/attend regular team meetings
- Ensure any changes to support or care needs are effectively communicated to team members and families

**5. **Additional duties**
- Senior support workers may be required to take part in local on call. Mainly telephone advice.
- Promote the organisation in a positive manner.

**Other benefits**

Training paid for and the opportunity to progress.

Mileage and travel time paid between visits.

Refer a friend scheme

Employee of the quarter award

Reference ID: QSS/SNR

**Job Types**: Full-time, Contract, Permanent

**Salary**: £12.00-£15.00 per hour

COVID-19 considerations:
All staff have masks, gloves, aprons, face shields and hand sanitiser provided. We keep up to date with current guidance on keeping our staff and clients safe.

**Job Types**: Full-time, Permanent

**Salary**: £12.00-£15.00 per hour

Additional pay:

- Loyalty bonus
- Signing bonus

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Henlow, Bedfordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Senior Support: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)
- NVQ Level 2 Health & Social Care (preferred)



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