Service Now Administrator

3 months ago

Doncaster, United Kingdom Thales Full time

Location: Doncaster, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

**Main Duties and Responsibilities**:
The ServiceNow Administrator will be responsible for ensuring successful day-to-day operation and continuity of the ServiceNow systems. The primary responsibility will be the management of the platform and troubleshooting issues. In addition, the individual will work with key business users in order to build business solutions and processes.
- Perform day to day administration of ServiceNow instances, including changes to processes, workflows/forms, building custom reports, managing data, personalising lists, and content management
- Design, develop, implement, and test technical solutions for ServiceNow implementations
- Create and use update sets to move customizations between ServiceNow instances
- Collaborate and communicate with ServiceNow Technical Team (HI), IT teams and other support groups to resolve system issues.
- Document, Maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
- Work closely with business users to fully understand user functionality, pain points, and areas of improvements
- Effectively manage multiple priorities.

**ITIL Foundation certificate desirable.**

**Work Experience, Skills and Knowledge**:

- Experience of administering the Service Now toolset toolset.
- Experience in support of ITSM toolset
- High degree of people management skills including Matrix Management.
- 5 plus years in IT operations and support
- Experienced in service design and mobilisation
- Hands-on experience in JavaScript, CSS3 HTML, Java, AngularJS or similar software stacks advantageous
- Excellent knowledge of administering and supporting Service Now
- Experience of designing Data Models and SQLServer Database advantageous.
- Excellent organisational, communication and presentation skills.
- Excellent customer focused and liaison skills
- Experience of working within a large international company.
- Practical knowledge and expertise in other ITIL Service Management processes and functions.
- Excellent knowledge of Service desk operations, Incident, Problem and Change Management

LI-DM1

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

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