Service Assurance Lead
5 months ago
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
- Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. A clear communicator.
- Ability to lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams.
- Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts.
- Will have a high level, broad end to end understanding of our business and it’s operational performance and be able to demonstrate knowledge of working in a service orientated environment.
- Will be passionate about the use of data and insight to make informed decisions, solve problems and input to operational and strategic plans. Can demonstrate the ability to gather, analyse and present information in business terms for management and leadership consumption.
- Ability to work in a fast paced changing environment that shows flexibility, resiliency, self-awareness and ability to support other team members.
- Will have experience of working directly with partners to successfully deliver outcomes and will demonstrate an awareness of partner contracts.
Domain specific knowledge & experience - Desirable criteria
- Experience of best practice frameworks such as COBIT/ eTOM.
- Escalation management and crisis management experience in a multi-party technology environment.
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