Fraud Caseworker

We have an exciting opportunity for a Fraud Caseworker to join the Avon and Somerset multi-crime team working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you...

**County/Borough**
- Bristol

**Office location**
- The Vassall Centre Unit 9.4, Gill Avenue, Fishponds, Bristol BS16 2QQ

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday - Friday 9.30am - 5.30pm. Occasional evenings to facilitate peer support groups.

**Basic Salary**
- £25,500 per annum

**Contract type**
- Fixed Term

**DBS required?**
- Yes

**End date (if fixed term)**
- 12 months FTC

**Police vetting required?**
- No

**Closing Date**
- 13/09/2023

**Ref No**
- 5130

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is hybrid working between The Vassall Centre and home, with travel around the locality to meet with service users. As a Fraud Caseworker you will:

- Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims.
- Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. You will also be required to facilitate peer support groups. Throughout a support relationship consistently revisiting impacts and outcomes or the service user, addressing emerging support needs within an agreed framework.
- Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. Follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
- Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice.
- Identify barriers to individuals accessing our services and determine solutions. Work with existing multi-agency partners to which victims can be referred for ongoing and specialist support such as housing, social services and health provision.
- Work alongside a team of staff and volunteers to reflect the diverse community and the needs of the victims, including those with particular vulnerabilities, utilising national and local resources to deliver individual, bespoke services with respect, dignity and sensitivity.
- Develop and maintain effective working relationships and promote effective communication between staff and other stakeholders.
- Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.

You will need:

- Effective verbal and written communication skills.
- A proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- The ability to balance competing needs and priorities.
- An ability to work independently and as part of a team.
- Knowledge and understanding of the requirement for confidentiality and safe working practices, maintaining records in accordance with the Data Protection Act and other legal requirements.
- A successful track record of building effective working relationships across internal and external stakeholders.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to pla