![Recruitment Solutions (NW) Ltd](https://media.trabajo.org/img/noimg.jpg)
Quality Assurance Assessor
1 month ago
Location - Rochdale
Consultant - Sarah Duffy
Our client, a family owned independent motor finance company, who has been established and lending to the public since 1973 are expanding due to continued growth are looking to appoint a Quality Assurance Assessor to the team
You will get.
Salary - Up to £26,000 dependent on experience
25 days Hol as standard - Increasing with service
Onsite parking
Social Events
Healthcare package
Role Purpose
As a Quality Assurance Assessor your primary responsibility will be to carry out a specific number of quality assessments each week, in addition to providing feedback to the agent and the Team Manager in a timely manner. You will also be responsible for providing accurate and timely Management Information to the Quality Assurance Manager.
Role Accountabilities
- Ensure each member of the relevant team receives the specified number of QA assessments per month.
- Ensure all QA assessments are fed back to the team member in a timely manner.
- Provide coaching and action plans around the individual’s development areas.
- Ensure all quality assurance checks are focused on appropriate and fair solutions for the customer, considering individual circumstances and any potential or known vulnerabilities.
- Ensure all quality assurance checks are completed in line with company policies.
- Provide accurate and timely management information to the Quality Assurance Manager, including in-depth route cause analysis and summaries.
Skills, Knowledge, Experience, Qualifications
We are looking for an individual who is highly motivated with the following experience:
Essential
- Excellent attention to detail and accuracy.
- Experience of working in a regulated financial services environment.
- Experience of coaching and delivering feedback including developing people.
- Excellent communication skills, both verbal and written.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
- Excellent time management and organisational skills.
**Reference No.**
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Free parking
- On-site parking
- Transport links
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: SDMF2408
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