Quality Assurance Manager

3 weeks ago

Rochdale, United Kingdom Translation Empire Ltd Full time

This is an exciting opportunity for an experienced Quality Assurance Manager to set up, monitor and deliver proactive and professional advice and services. As part of our operational management team, you will be responsible for all quality assurance activitiesacross the business to achieve business plan objectives. Working with wider management, a timetable of regular audits and assessments will need to be created to ensure the business is compliant with relevant codes and legislation, and to highlight any areasof improvement. We are looking for an ambitious and resilient individual to join the team. Based at our head office in Rochdale, we require a proactive Quality Assurance Manager who will play a key role in shaping behaviour of the employees and supportingfunctions of the operation.

EMPIRE GROUP is on a mission to revolutionize the translation & interpretation industry. Since, its establishment in 2001, the company is providing professional interpreters mostly to public sector organizations in the UK. We have been supplying interpretingand translation services local and nationwide covering 200 core languages and dialects throughout the UK. To date our 20,000+ strong work force of face-to-face interpreters speak over 435 languages and dialects as well as rare and exotic languages. Our 1,000+translators are all UK based with a cover for over 200 languages which can be translated to and from English. We have robust systems to manage our pool of translators and interpreters across the country.

**Our Vision**: "To become the UK’s leading provider of translation, interpreting and related services for the public and private sectors."

**Our Mission**: "To provide outstanding services that bridge the language barrier while respecting and celebrating cultural diversity."

**We value: PEACE - P**eople**-> E**thical Conduct **-> A**ssured Excellence **-> C**lients **-> E**quality & Diversity

**The Job**
- You will help define, enforce and review current policy and improve standards across the business
- You will validate and coordinate audit and test activities
- You will ensure compliance with legislative and contractual requirements and that business performance is maintained
- You will review all current quality systems and make recommendations to streamline and improve compliance
- To identify employee training needs and ensure that training of all staff is adequate for the role carried out
- You will contribute to the development of existing audit processes and systems across the organisation and will assist in their implementation and review, ensuring that all audit functions are undertaken in a consistent manner
- Identify key issues and trends through audits and complaints and to implement improvements
- Overseeing implementation and conducting internal inspections to ensure that all auditor needs are met
- Carry out detailed research and completing documentation including risk assessments

**About You**
- You will have at least 2 years’ experience in a quality assurance or quality control role
- Degree or equivalent in a relevant discipline such as business studies, business administration
- APM PFQ, PMQ or PRINCE2 related qualification is a plus
- Results orientated, willingness to commit to a direction and drive operations to completion
- Ability to monitor your own performance and that of your colleagues
- Highly organised with excellent attention to detail
- Exceptional communication and interpersonal skills are essential
- Team player who demonstrates a high level of integrity
- Strong business management and leadership skills

**Company Snapshot**
- A highly successful and profitable Interpreting and Translating business.
- We have a bank of over 100,000 Linguists who speak 500+ languages / dialects across the UK.
- We service large contracts for Public Sector organisations across the UK.

**The Package**
- A salary to suit you - only wanting to attract the best
- A superb benefits package
- Local parking

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