Sales Support Administrator
3 weeks ago
Sales Support Administrator
**Salary**: £26,000 + £3000 quality bonus
Benefits: 25 days holiday, 6% pension and private healthcare
Duration: Permanent
Location: Hatfield
Hours
- Mon-Fri - 9.00am - 5.00pm - Hybrid working
What you want to know about this employer
- Hugely successful manufacturer, a market leader, UK and Europe
- Customer Centric business with a warm community feel
- Well organised, structured business who offer exceptional training and development programmes
Purpose of role
- Dealing with customer queries and enquiries while ensuring accurate seamless order processing
- Investigating and rectifying any issues
**Responsibilities**:
- First point of contact for customers
- Processing and scheduling B2B orders using SAP
- Using client portal to review and prioritise orders
- Getting quotes from couriers and arranging special deliveries
- Make necessary amendments to scheduled orders
- Feedback any issues / delays on purchase orders to customers and rectify issues accordingly
- Stock management
- Sending CoA’s, invoicing, credit notes
Attributes
- Order processing experience is essential
- Experience using SAP
- Impeccable attention to detail
- Fast accurate data entry
- Scheduling and logistics experience highly beneficial
- Strong client focus
- Thorough and meticulous
- Good customer service skills with issue resolution skills
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