Customer Assistant- Operations

7 months ago


Hexham, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant - Warehouse Operations - Hexham

Temporary Position, 25 September to 30 December

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channel. Be the voice of our customer to help us continually improve

Work Pattern

Sun 08:00-16:00

Sat 08;00-16:00

**Key Capabilities**

Customer Assistant - Warehouse Operations - Hexham
Temporary Position, 25 September to 30 December

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channel. Be the voice of our customer to help us continually improve

Work Pattern
Sun 08:00-16:00
Sat 08;00-16:00

**Key Accountabilities**

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs

Minimise cost and waste through good process practice

Follow safe and legal working practices

**Key Capabilities**

Understands how M&S operates, it’s strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

**Key Relationships and Stakeholders**

Customers

Colleagues

Store Leadership

BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.


  • Customer Assistant

    6 months ago


    Hexham, United Kingdom M&S Full time

    **All the details** Customer Assistant - Christmas - Warehouse Operations - Hexham Temporary 3rd to 23rd December Wednesday 0900-14:15 Thursday 0900-14:15 Friday 0900-14:15 Saturday -0900- 14:15 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...

  • Customer Assistant

    5 days ago


    Hexham, United Kingdom Marks & Spencer Full time

    Customer Assistant - Visual Merchandiser - Hexham - 16 Hours - Permanent Anticipated start date 26/6 week 1 wed 7-4 fri 10-7 week 2 wed 7-4 fri 10-7 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...


  • Hexham, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Hexham, NE46 4DL **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Hexham, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Hexham, NE64 4DL **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Hexham, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Hexham, HE46 4DL **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Hexham, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Hexham, NE46 4DL **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Hexham, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Hexham, NE46 4DL **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Hexham, Northumberland, United Kingdom Volunteer Hospitality Llc Full time

    About the Role:We're looking for a volunteer to assist with sales and provide excellent customer service in our shop. As a Sales Assistant Volunteer, you'll play a key role in helping people facing poverty around the world. You'll serve customers, handle cash and card payments, and create a welcoming atmosphere in the shop.Key Skills:Excellent communication...

  • Shop Assistant

    7 months ago


    Hexham, United Kingdom David Dixon Ltd Full time

    **Job Summary**: We are seeking a Shop Assistant to join our team. As a Shop Assistant, you will play a crucial role in supporting the daily operations of our shop. This is an excellent opportunity for someone who is looking to work in Garden Machinery. **Duties**: - Assist customers with their inquiries and provide excellent customer service - Communicate...


  • Hexham, Northumberland, United Kingdom YHA Full time

    **Deputy Manager Job Opportunity at YHA The Sill at Hadrian's Wall**">We are seeking an experienced and dynamic Deputy Manager to join our team at YHA The Sill at Hadrian's Wall. This is a great opportunity for someone who wants to take on new challenges and responsibilities in a fast-paced environment.The Deputy Manager will be responsible for assisting the...

  • Customer Team Member

    20 hours ago


    Hexham, United Kingdom Coop Full time

    Customer Assistant - Customer Team Member Location: West Street, Hexham, NE46 3BH Pay: £9.50 per hour & amazing benefits. Contract: 16 hours per week + regular overtime, permanent, part time No experience needed as full training given Working pattern: Varied shifts including afternoons, late evenings until 11pm and weekends, to be discussed at...


  • Hexham, United Kingdom MKM Building Supplies Ltd Full time

    Our successful **Hexham **branch is looking to recruit for the following role: **Yard/Warehouse Operative** In this role you will work as part of our external team of staff. **Responsibilities and Duties** - Assisting customers - Providing excellent customer service - Loading and unloading vehicles - Picking and checking orders - Storing stock safely -...

  • Warehouse Operator

    7 months ago


    Hexham, United Kingdom EGGER Group Full time

    Working as part of a small team within the Merchandise Warehouse on a double day 5 shift pattern, this opportunity comes with a starting salary of £25,594 alongside competitive benefits and company pension scheme. The Merchandise Warehouse works with edging, laminates and splash-backs, preparing deliveries to be sent to customers. **Your Tasks** - Operate...


  • Hexham, United Kingdom Coop Full time

    Customer Assistant - Customer Team Member Location: 2-3 Parkside Place, Bellingham, NE48 2AY Pay: £9.50 per hour & amazing benefits. Contract: 15 hours per week + regular overtime, permanent, part time No experience needed as full training given Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed...


  • Hexham, United Kingdom Grape Tree Full time

    **HEXHAM** **TEMPORARY RETAIL SALES ASSISTANT - 10 HOURS PER WEEK** Established in 2012 Grape Tree currently has 143 stores in the UK We are looking to recruit confident and enthusiastic Retail Sales Assistant at our **HEXHAM **store. You will be reporting to the Store Manager and typically your duties will include: **ROLE**: You will provide fast,...

  • Warehouse Operative

    7 months ago


    Hexham, United Kingdom EGGER Group Full time

    Working as part of a small team within the Merchandise Warehouse on a double day 5 shift pattern, this opportunity comes with a starting salary of £25,594 alongside competitive benefits and company pension scheme. The Merchandise Warehouse works with edging, laminates and splash-backs, preparing deliveries to be sent to customers. This is a 6 months fixed...


  • Hexham, Northumberland, United Kingdom McCarthy Recruitment Ltd Full time

    Role OverviewWe are seeking a highly motivated and experienced Assistant Store Manager to join our team. This is an exciting opportunity for a dynamic individual to take on a key leadership role in one of our retail stores.The successful candidate will be responsible for managing the day-to-day operations of the store, leading a team of sales assistants, and...

  • Warehouse Operator

    7 months ago


    Hexham, United Kingdom FRITZ EGGER GmbH & Co. OG Full time

    Working as part of a small team within the Merchandise Warehouse on a double day 5 shift pattern, this opportunity comes with a starting salary of £25,594 alongside competitive benefits and company pension scheme. The Merchandise Warehouse works with edging, laminates and splash-backs, preparing deliveries to be sent to customers. **City**: Hexham**...


  • Hexham, Northumberland, United Kingdom Save the Children Full time

    Job OverviewSave the Children is seeking a Community Shop Assistant to join our team. As a volunteer, you will play a crucial role in supporting our shop staff and contributing to our mission of giving children a fair chance in life.ResponsibilitiesCustomer Service: Provide exceptional customer service, responding to customer queries and resolving issues...


  • Hexham, Northumberland, United Kingdom Crew Clothing Full time

    Assistant Manager - Hexham Job DescriptionWe are looking for a skilled and experienced Assistant Manager to join our Hexham store team. In this role, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining visual merchandising standards. If you have retail management experience and excellent leadership skills, we...