Support School Assistant

4 months ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
The postholder will provide a broad range of support services to the whole School including the School leadership team, contributing to the achievement of the School’s strategic objectives by delivering a proactive, efficient and flexible range of administrative activities.

**Main Duties and Responsibilities**
1. Provide efficient and effective operational and administrative support to staff across the School, including but not exclusively: diary management; travel, hospitality and accommodation provision; resourcing support; and activity planning, using sound judgement based on experience and knowledge of individual customer needs and wants.
2. Responsible for coordinating meetings within School as appropriate, preparing and distributing agendas and papers, and taking/communicating minutes from these meetings.
3. Responsible for arranging, drafting and distributing documents, presentations and other materials/resources on behalf of staff to agreed specifications, using standard software packages and web-based platforms such as but not wholly Office 365, OneDrive, Zoom, Microsoft Teams and T4.
4. Conduct straightforward analysis, manipulation and interpretation of data on a range of topics for internal use, developing management information to support the broader activity within the School and to inform decisions taken by the School Leadership team.
5. Contribute to the customer experience within the School, exercising initiative and judgement to provide first-contact resolution to day-to-day operational issues and general enquiries.
6. Balance the quality, quantity and priority of own workload on a daily and weekly basis whilst aligning to the team’s priorities and objectives, to ensure that the needs of all customers are met in full, on time and to specification.
7. Promote close working links and act as a key interface with academic and professional services colleagues, to ensure School objectives are fully understood, providing information and advice where necessary to further the agenda and priorities of the School and institution as a whole.
8. Undertake other appropriate activities as required by the Head of School and Head of Professional Services.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**
Essential
A1 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role, or, a Scottish Credit and Qualification Framework Level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role.

**Desirable**
B1 Knowledge of higher education policies and procedures.

**Skills**

**Essential**
C1 Excellent communication and customer service skills, delivered with and conducted in confidence.
C2 The ability to plan, organise and prioritise effectively, delivering work to standard and within deadlines.
C3 The ability to respond to changes in demands and/or pressures.
C4 The ability to work both independently and flexibly as part of a high performing team.
C5 Excellent stakeholder management skills.

**Experience**
Essential
E1 Experience of providing administrative support within a team.
-E3 Experience of working with a range of customers across an industry/institution.

**Terms and Conditions**
Salary will be Grade 4, £22,197 - £24,715 per annum.
This post is full time (35 hours per week) and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.

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