Infrastructure Maintenance Protection Co-ordinator

1 week ago

London, United Kingdom Network Rail Full time

Infrastructure Maintenance Protection Co-ordinator

**Location**:
London, GB

**Department Name**:
Southern Region
- Maintenance

**About Network Rail**:
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

**Brief Description**:
We are currently recruiting for an Infrastructure Maintenance Protection Co-ordinator to join the team at London Bridge. In this role you will be the primary interface with Network Rail internal and external stakeholders to protect our assets and reputation within agreed timescales. You will manage activities within agreed resource levels and budgets to meet expectations.

**About the role (External)**:
**Key Accountabilities**
- Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.
- Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.
- Manage environmental issues to maintain compliance with environmental legislation.
- Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.
- Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.
- Undertake an appropriate programme of work quality checks.
- Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations.
- Manage the budgetary spend for contractor resource and staff where instructed.
- Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.
- Manage the expectation of our neighbours to protect the reputation of Network Rail.

**Job Skills, Experience and Qualifications**

Essential
- Qualified to HND/HNC level or equivalent experience
- In depth understanding of corporate policy regarding dealing with public complaints
- Proven successful track record in customer relationship management
- Able to demonstrate highly developed problem solving skills
- Able to demonstrate excellent interpersonal, influencing, communication and organisation skills
- Proven ability in influencing internal & external stakeholders
- Detailed knowledge of Network Rail Standards
- Good knowledge of the Statutory Railway Notices; including by-laws

Desirable
- Knowledge of operational railway environment
- Experience of Outside Parties Work
- Detailed knowledge of functional disciplines including maintenance and operations

**Salary**: £34,050 to £38,305 plus Inner London Allowance (£3,270 pro-rata) salary dependent on experience and skills.**Remote working opportunity** **this role requires working in the office 3 days a week**

**Drugs and Alcohol Standard**:

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